AltiGen comm ACM 5.1 manual Setting Personal Information

Chapter 15: Extension Configuration

extension to all AltiServ systems within the VoIP domain, check the Global Extension check box. “(Global)” will be displayed beside the extension’s type in the Agent/Supervisor/Extension list. No configuration is needed on other AltiServ systems on behalf of this extension.

These are the benefits of making an extension a Global extension in a multi-site installation:

•A user from any system only has to dial the Global Extension number, and AltiEnterprise will resolve the routing through the VoIP domain setting.

•Any user within the VoIP domain can forward voice mail to this Global extension.

•The client applications AltiView and AltiAgent can see this Global extension number even it is not an extension in the local system.

4.Select the Type of extension from the two options, Physical or Virtual.

Unless this is an analog extension and you know the GatewayID/BoardID/Channel number, creating a new extension as a virtual extension is recommended. You can activate the extension from an analog or IP phone by using #27+password to log in. The system will determine the Gateway ID, Board ID, channel number, or IP address automatically.

5.Depending on the type of extension you’re creating, take one of the following actions:

•If you’re setting a virtual number, you’re done. Click OK.

•If you’re setting up a physical extension, select an available physical location— gateway, board and channel for the line—then click OK.

The board ID and the channels (the ports) are displayed and available if they have not yet been assigned to an extension. Use the Next and Prev buttons in the Location section to select a location.

After you create an extension, you can set basic attributes on the Extension Configuration General tab. These attributes are discussed below.

Setting Personal Information

The top section of the General tab is for Personal Information:

•First Name and Last Name of the extension user, each with a maximum of 32 characters.

Note: Only letters can be used for these fields. Inputting numbers or symbols (such as “#”, “*”, “/”, “-” are blocked, so as not to conflict with Dial by Name (#34) and other feature codes.

•Password for the extension user. The default is the system default password set on the Number Plan tab in the System Configuration window.

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