AltiGen comm ACM 5.1 manual

Index

Q

quality of service (QoS) 315 Quantum

line properties 199 trunk properties 169

Quantum board trunk seizure 170

queue announcement 297 queue call priority score 300 queue management

advanced 300

for huntgroups 262 for workgroups 296

queue overflow

advanced queue management 302

queue overflow routing 298 queue phrase options 297 queuing control

basic 297

quit queue 299

R

Read Config tool 399

Realtime Transport Control Proto- col (RTP/RTCP)

definition 431 record option 169

recorded announcements, config- uration 73

recording

auto attendant phrases 101 configuring call 112 configuring on trunk 153 file description 111 messages 89

multiple gateways 113 personal options 197 remote shared directory 113 requirements 111

Recording button 44 recording options

for workgroups 277 Recording Seat license 198, 277 recording tone 198, 278 refresh enterprise configuration

354

refresh interval, current traffic statistics 49

registration methods 28 rejoining a server to VoIP domain

344

relocating domain extension 350 relocating domain extension us-

ing #27 351

remote IP phones behind NAT 424 remote locations 338

repair, product 428 replicate from domain 354 report

cumulative IP traffic statistics 356

system summary 355 Report menu 43 reports, call logs 69 reports, system 355–357requirements

basic AltiServ platform 21 CPU, memory, HDD 22

reset board button 124

Reset button, Extension View 46 Reset button, Trunk View window

46

resetting cumulative statistics 357

Resource board 125 Restoring files 390 restricting tie trunk calls 68 restrictions

call 214 outgoing call 214

ring all available members 261, 294

ring average longest idle member 295

ring back 53

ring fewest answered calls 295 ring first available member 261,

294

ring longest idle member 261, 294

ring shortest average talk time 295

ringing

distinctive, enabling 53 RNA Agent Auto Logout 293 RNA Agent Not Ready 294 route access 60

route access code vs trunk access code 150, 181

route definitions

out call routing 183 router 316

routing

by caller ID 176

by caller ID & DNIS 175 by DNIS 177 incoming calls 175

routing rules, in call 175 RTP & RTCP settings 431 RTP packet length 330

RTP/RTCP definition 431

Rx level improving 165

Rx level, measuring 164

S

scheduling backup 389 scope of extension

changing 348 VoIP domain 346

security alert log file 211 security, detecting hackers 210 send notification 212, 291 server

Exchange 90 server ID

changing length 343 server ID length 432 server IP address 338 servers, using multiple 79 service

parameters 419 subscribing to 419

service level calculations options button 277

service level for workgroups 48 service level threshold 276 services

AltiGen, stop & start 394 SMTP/POP3 89

Services menu 42

setting 10 digit dialing area codes 68

setting huntgroup hours 253 setting trunk attributes 150 setting up

extensions 193 groups 203

huntgroup mail management 253

huntgroup membership 252 huntgroups 250 workgroups 275

SF (Superframe Format) 132 shared mobile trunk, setting 244 signal channel, about 142 signaling protocol

T1 157

silence suppression 329 single call handling 261

single call handling, enabling 261, 295

single call waiting, enabling 218 single data message format (SD-

MF) 200

SIP Early Media 330

SIP tietrunk properties, setting 154

SIP trunk properties, setting 155 skill setting

438AltiWare ACM 5.1 Administration Manual