AltiGen comm ACM 5.1 manual Incoming Call Routing, Regular Trunk Calls, Web IP Calls

Chapter 12: Trunk Configuration

Incoming Call Routing

To set incoming call routing for a trunk, select the trunk on the General tab, then click the In Call Routing tab in the Trunk Configuration window. The trunk location appears in the title bar.

Figure 15. Trunk Configuration, In Call Routing tab

Regular Trunk Calls

For each trunk—or using Apply to to apply the settings to multiple trunks—you can set routing for the three time periods defined in the System Configuration window, Business Hours tab (“Setting Business Hours” on page 60):

•During Business Hours

•Outside Business Hours

•Non Workdays

Within each of these three time slots, you have the following routing options for incoming calls:

•Route to an extension selected in the drop-down list

•Route to an auto attendant number selected in the drop-down list

•Route to a Line Park line selected in the drop-down list (see “Line Park Configuration” on page 267 for more detail)

•Route to the operator

Web IP Calls

For web IP calls, you can set routing for the three time periods defined in the System Configuration window, Business Hours tab (“Setting Business Hours” on page 60):

•During Business Hours

•Outside Business Hours

172AltiWare ACM 5.1 Administration Manual