AltiGen comm ACM 5.1 manual Out Call Routing Configuration, Using the trunk access code

C H A P T E R

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Out Call Routing Configuration

There are two ways to initiate outbound dialing in an AltiGen PBX:

•Using the trunk access code

The trunk access code is easy to configure and use. However, it does not have the capability to resolve complicated dialing situations.

•Using the route access code

Using the route access code with the Out Call Routing table can resolve the following complicated dialing situations:

–Multiple 10-digit dialing area codes.

–Both 10-digit and 11-digit dialing in the same area code.

–Multiple carriers providing trunks for different purposes. For example, you may have a local carrier provide trunks for local calls only and a long distance carrier provide trunks that can accept only long distance dialing.

–Block certain dialing patterns by creating an exceptions list.

–Assist VoIP hop-off dialing to another system.

–Assist T1/PRI tie trunk hop-off to other system.

–Assist system Zoomerang and client application dialing, for example, AltiView and AltiAgent. For example, dialing from AltiView will carry 11 digits and require the system to remove a digit before making a call to the carrier if it is a 10-digit dialing area.

–Divide trunks with the same characteristics into multiple routes and prioritize them when assigning routes on the Default Routes tab or on the Dialing Pattern tab of the Out Call Routing Configuration window.

When a user dials an outside number using the route access code, the system performs the following tasks:

•Compares the dialed number with entries in the Dialing Pattern table. If there is a match, the system uses the route assigned to the dialing pattern to make the outbound call. The route assigned to the special dialing pattern may have a digit manipulation rule to add or remove digits from the dialed number.

•If there is no match in the Dialing Pattern table, the system examines the digits to determine if the call is a local, long distance, international, or emergency call. The routes defined in the Default Routes tab are used to process the call.

AltiWare ACM 5.1 Administration Manual 181