AltiGen comm ACM 5.1 manual Forced Account Code, Personal Call Recording Options

Chapter 15: Extension Configuration

•Enable Dial-By-Name—Select this box to allow incoming callers to search the extension list by employee name for this extension.

•Enable Intercom—Select this box to enable the intercom call feature for this extension. Pressing #93 allows the user to make an intercom call to another intercom-enabled extension.

Note: Intercom is only available for extensions on Triton Analog Extension Boards and AltiGen IP Phone Extensions. The option is unavailable for extensions on Quantum boards.

•Agent - Allows the extension to be added as a member of one or multiple hunt groups or workgroups. “(Agent)” will be displayed in the extension’s Type field, next to the extension type.

Forced Account Code

These settings determine how callers use any account codes you have established when making outgoing trunk calls.

For information on creating account/code associations, see “Creating Account Codes” on page 69.

•Enable Forced Account Code—Forces the user to enter an account code.

•Override Allowed—Prompts the user to enter an account code, or the user can press # to bypass the account code.

•Account Code Validation—Forces the user to enter a valid account code.

•For Long Distance Call Only—The system determines if an outgoing call starts with a long distance or international prefix. If it does, the call will require an account code.

Personal Call Recording Options

The system administrator can specify the following personal call recording options for an agent extension:

WARNING! Listening in to or recording a conversation without the consent of one or both parties may be a violation of local, state, and federal privacy laws. It is the responsibility of the users of this feature to assure they are in compliance with all applicable laws.

•Disable—No call recording.

AltiWare ACM 5.1 Administration Manual 197