AltiGen comm ACM 5.1 Product Repair, Technical Training for Administrators, Who should attend?

Appendix D: Technical Support & Product Repair Services

•Number of boards in the system

•Server brand and model

•The telephone number where you can be reached

•A brief description of the problem and the procedure to reproduce the problem Having this information ready will help us to better assist you.

End users who have problems unresolved by their AltiGen Authorized Dealer, and dealers who have problems unresolved by AltiGen Technical Support, may send an e-mail to AltiGen’s CEO at ceo@altigen.com.

Product Repair

You may send defective AltiGen-manufactured hardware products (in or out of warranty) to our factory for prompt authorized repairs. For information on AltiGen repair services and return policies and the AltiGen warranty, visit the AltiGen dealer web site, at https://dealer.altigen.com.

Technical Training for Administrators

AltiTraining, LLC, has created comprehensive 3- and 4-day hands-on training courses to teach AltiGen system administrators everything from the basic skills of extension configuration to troubleshooting and multiple location implementation of Voice over Internet Protocol (VoIP).

The intensive courses were developed under the guidance of the AltiGen corporate office with the help of dealers, installers, and customers. AltiTraining’s comprehensive curriculum is based on the same format AltiGen uses to train their engineers and dealers. Experienced telecommunications professionals teach AltiTraining classes and they bring a wealth of real-life experience to every course. AltiTraining classes consistently are rated as one of the most valuable and relevant that our students have ever attended!

Who should attend?

Anyone responsible for the day-to-day administration of an AltiGen IP-PBX telephone system or anyone who would like to learn about the system features, functionality and options will benefit from this thorough, hands-on training.

What do the courses cover?

•Phone line options (analog lines vs. digital T1/PRI with DID).

•How to install and upgrade hardware, software, licenses and wiring options.

•Server design (backplane, OS, RAID, RPS, and so on.), configuration and growth planning.

•Day-to-day administration with AltiWare Administrator. Learn to build extensions, huntgroups and workgroups to set up call handling and routing features, and system configuration options.

•Utility and security programs to simplify and provide security/fraud insight and set up routine system backups for disaster recovery.

•Call detail reporting (CDR) and real-time monitoring (AltiSupervisor).

•AltiView, AltiAgent, AltiSupervisor, AltiConsole and AltiReach client applications.

•Voice over IP (VoIP) network requirements and implementation for branches or remote workers.

428AltiWare ACM 5.1 Administration Manual