Chapter 15: Extension Configuration

Configuring Calling Restrictions

To work with extension call restrictions, select the extension number you want to work with from the Agent/Supervisor/Extension list, then click the Restriction tab.

Figure 8. Extension Configuration, Restriction tab

Note: You can use Apply to to apply call restriction settings to one, some, or all extensions. See “About the Apply To Button” on page 194 for more information on using Apply to.

Setting Call Restriction Options

You can use one of the following options in setting restrictions on an extension or on multiple extensions using Apply to.

No Restrictions on Outcalls

Internal Calls Only—extension-to-extension.

Internal, Local, and Unrestricted Area Codes—Allow extension to call internal, local, and area codes defined in the Unrestricted Area Codes in the Call Restriction tab of the System Configuration window.

Allow Internal/Local/Unrestricted, and Defined Prefixes—In addition to the above privilege, allow the extension to call prefixes you specify in the Prefixes Allowed boxes. Include all relevant prefix numbers (for example, if appropriate, you would include 1+area code before the number). This configuration will not override System Prohibited Prefixes set in System Configuration.

All Calls Allowed Except the Defined Prefixes—In addition to System Prohibited Prefixes, you can block this extension from dialing the numbers defined in the Prefixes Disallowed boxes.

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AltiGen comm ACM 5.1 manual Configuring Calling Restrictions, Setting Call Restriction Options, No Restrictions on Outcalls