AltiGen comm ACM 5.1 manual Adding Auto Attendants, Example AA Planning

Chapter 7: Auto Attendant Configuration

record custom phrases, use pre-recorded phrases and use professionally recorded phrases.

Example: AA Planning

Auto Attendant ID: 100, Phrase 10				Auto Attendant ID: 110, Phrase 20
Main Menu for XYZ Office					Express Support
Digit	Meaning		Action	Digit	Meaning		Action
1	Reserved		Collect	1	Installation		Call Extension
	for		Extension				(Workgroup 350)
	Extensions
2			Collect	2	Board Support		Call Extension
	(no		Extension				(Workgroup 360)
	prompts)
3			Collect	3	Version 5		Call Extension
			Extension		Support		(Workgroup 370)
4	Express		Expand Tree	4	Version 6		Call Extension
	Support		(No. 110)		Support		(Workgroup 380)
5	Sales		Expand Tree	5
			(No. 120)
				6
6	Technical		Expand Tree
				7
	Support		(No. 130)
				8
7	Phone FAQs	Expand Tree
				9
			(No. 140)
				0	Operator		To Operator
8
				*	Repeat Menu		Repeat Level
9
				#	Main Menu		GoTo Top Level
0	Operator		To Operator
Planning is essential in				Auto Attendant ID:		120, Phrase 30
organizing an AA menu structure
						Sales
that makes sense. Planning also
				Digit	Meaning		Action
helps you to identify needs for
				1	Hardware		Call Extension
custom prompts.
							(Workgroup 310)
This simple example, using
				2	Applications		Call Extension
sample work forms for each
							(Workgroup 320)
menu, shows a beginning
				3	Check Order		GoTo Item 127
structure: a main menu and two
					Status		(Collect Order #)
of the four expansions.
				4	Other:		Call Extension
When callers are routed to
					Questions, etc.		(Workgroup 311)
workgroup extensions, the
				5
workgroups have their own call
				6
handling settings for greetings,
update phrases, rules for sending				7
to voice mail, and so on.				8
Timeout (not shown on forms):				9
after 7 seconds on first level, call				0
the operator; on any other level,
				*	Repeat Menu		Repeat Level
go to top level by default.
				#	Main Menu		GoTo Top Level

Adding Auto Attendants

The first 16 AAs are provided with the menus blank. You can edit these as described in “Editing Auto Attendants” on page 95. You don’t need to add a new AA if you’re going to use 16 or fewer.

94AltiWare ACM 5.1 Administration Manual