AltiGen comm ACM 5.1 manual Action Description

Chapter 7: Auto Attendant Configuration

•Fourth step—Set Call SKLR (Skill Level Requirement) for AltiWare ACM skill-based routing. You can assign an SKLR from 1-9 to the caller who selects this menu item. If this box is not checked, go to the next step without delay.

•Fifth step—Execute the action selected from the drop down list. The drop down list contains the following actions:

Action	Description
No Action	An “invalid” message plays and the menu is repeated.
Level - Expand	Expand menu item to create additional level.
Tree
Level - Repeat	Repeats the level that contains the “Repeat Current
Current Level	Level” menu item.
Level - Go to Top	Go to the top level and repeat action items on the top
Level	level.
Level - Go to	Goes to selected menu item at any level. A drop-
Specified Item	down list appears from which you select the item.
Call - To Ext./	Transfers call to an extension or group number you
Group	select in the drop-down list.
Call - To	Routes the call to the operator (the operator is
Operator	defined in the System Configuration window).
Call - Dial By	Prompts the caller to enter the name (first, or last, or
Name	both in any order) of the person they want to speak
	with and dials the extension that matches the name.
	Callers may not have to enter the entire first or last
	name before a match is found.
Call - Collect	The top level of each AA collects the extension
Extension	number automatically. The system has a timing delay
	to differentiate if the first digit the caller entered is a
	menu option or the first digit of an extension number.
	Once past the top level, the system will not have the
	timing delay to differentiate digits. If you would like
	to provide the option for a caller to enter an extension
	number, you need to map this action item to one of
	the menu options.
Call - Directory	Lists the system users and their extensions to the
Service	caller. For this to work properly, users need to record
	their directory names.
Call - Disconnect	Disconnects the call.
VM - Record	Leaves a voice mail message in the specified voice
Message	mail box.
VM - Mailbox	Allows the caller to log in to the voice mail system to
Access	retrieve voice mail or change personal options from
	the outside. This option is assigned to the "#" key at
	the top level of each AA by default.

AltiWare ACM 5.1 Administration Manual 97