AltiGen comm ACM 5.1 manual Creating Account Codes, Setting up Call Reports

Chapter 4: System Configuration

Creating Account Codes

Account Codes let you enable or force users to assign incoming and outgoing calls to particular account codes for billing, tracking, or forecasting purposes. Up to 10,000 account codes can be created.

To access the Account Code tab, select System > System Configuration, then click the Account Code tab.

Figure 11. System Configuration, Account Code tab

Adding and Deleting Account Codes

To create an account/code association, click Add. Enter an Account Name and Account Code in the dialog box that appears. The Account Code may contain 1-10 digits.

To delete an account and its code, select it and click Delete. You can select multiple items for deletion by using Ctrl-clickor Shift-click.Click Apply to save your changes and OK to save and close the window.

You can now set options for each extension that determine whether account codes can be forced or bypassed. See “Setting Personal Information” on page 195.

Setting up Call Reports

You can set up the call report logging option only if AltiWare and AltiWare Administrator are installed on the same server.

On the Call Reports tab, specify the following:

•Where to log the call detail records (CDR). The location can be an internal database, an external database, or both.

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