AltiGen comm ACM 5.1 manual Setting the Type of Notification

Chapter 19: Hunt Group Configuration

Setting the Type of Notification

There are four options for sending the notification or reminder message: phone, pager, extension or custom application (Custom App).

•Extension - to use the Extension option, select the Extension radio button, then type the extension number into the text box.

•Phone/Pager - for the Phone and Pager options, first specify the trunk or route access code using the drop-down list next to the Extension radio button. The Any option means to locate any available trunk. Then type in the number with all relevant dialing prefixes other than the trunk code, using a maximum of 63 digits.

•Custom App - when used in conjunction with a third-party notification application, the Custom App feature enables an extension to connect to an application that can receive the notification event; use the drop-down list to choose the log-on extension to which the third-party application is connected. Contact your local AltiGen dealer for more information on using this feature.

Note: The Reminder Call will not work with this selection.

Note also the following considerations:

•For the Pager option, the system calls the specified pager number and then dials the system main number (as set in System Configuration, General tab), which is then displayed on the user’s pager.

For the operator-assisted paging function, the operator phone number and the pager number must be entered in the <phone number>*<pager number> format. For example, if the phone number to call the pager operator is 7654321 and the pager number to page the user is 12345678, the notification outcall number that needs to be entered is 7654321*12345678. When the pager operator answers the Message Notification call, AltiWare announces the pager number and the System Main Number (as configured on the General tab of System Configuration), which will be displayed on the user’s pager. The operator is also given the option to repeat these numbers by pressing ‘#’.

Outcall to Cellular or PCS Phone Numbers

When an outcall is made by the system (for One Number Access, Message Notification, Zoomerang, Call Forwarding, and so on) to a cellular or PCS phone, it may ring the phone once but not necessarily present the call and make a connection. This will happen if the ringback tone played by the cellular service provider does not conform to standard ringback tones. To work around this problem, append a few commas (,) to the outcall (cellular) number when entering it. Each comma provides a one second pause.

Setting Notification Timing

tWhen notification is configured to an outside phone number, the system will announce, "This is the outcall notification message for…" after call connection. However, there are situations when the system may not be able to receive an answer supervision signal from the carrier. If the system plays the announcement phrase before the notification call is answered, the phrase will be cut off. The following two options can be configured based on answer supervision capability:

•Seconds after Dialing—If the carrier of the outside phone number cannot provide an answer supervision signal, check this option and set a delay time. (Default 5 seconds, maximum 30 seconds.)

Note: Note: If the delay is set too long, the notified party will hear silence before the announcement is played.

AltiWare ACM 5.1 Administration Manual 257