Chapter 2: Software Installation & License Registration

All software must be registered, including AltiWare Office products. No AltiGen software comes out of the factory pre-registered. All license keys must be registered to the system key — without proper registration, the system will function with only 8 extensions and all trunk ports enabled. If the system key is not present, AltiAdmin cannot be connected to the server.

Once registered, system keys have license keys associated with them. All license keys are individually tracked and can be registered to only one system key. Individual license keys cannot be reactivated or installed on a different system once it has been registered the first time. The same license key cannot be associated with multiple systems, even on the same customer site. Through registration, AltiGen tracks all licenses shipped, which licenses have been installed and registered, and which license keys are associated with each system key.

Dealer Installation ID

As part of the installation and registration process, the Dealer is associated with the customer and the system installed. To facilitate this, a Dealer Installation ID is provided to all dealers. This Dealer Installation ID provides safe access to the registration system in the case where Dealers send their software and license keys directly to the customers to install. The Dealer Installation ID is a dealer-specific registration password and can be given to customers without compromising the secure access to our Partner Resource Center web site for authorized dealers. The password ensures the dealer information is tracked along with customer information as part of the total system installation record. You cannot progress through registration without this number.

License Activation and Registration Procedures

A system and its Seat licenses and optional software features can be registered online during installation, if the AltiWare system machine has Internet access. If it doesn’t, the system can be registered later on a PC that does have Internet access. Performing registration during upgrading or migrating is not required, but it is encouraged.

The following information is required during registration:

Dealer Installation ID

Customer information

System key and associated license keys

Completion of the final step of this process generates an activation file that is used to populate the actual system with valid registration information.

WARNING! Once a license key is associated with a system key, it cannot be reassigned to another system key.

AltiWare ACM 5.1 Administration Manual 27

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AltiGen comm ACM 5.1 manual License Activation and Registration Procedures, Dealer Installation ID