AltiGen comm ACM 5.1 manual Hunt Group Configuration

C H A P T E R

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Hunt Group Configuration

The hunt group is a simple call distribution application for operator, call coverage group, integration with a fax server, or a user with multiple extensions connecting to different devices. When adding a member to a hunt group, the following rules apply:

•No agent seat license required

•Any extension can be added to a hunt group

•Each hunt group can have up to 128 members

•An extension can belong to multiple hunt groups

Although a hunt group has call queuing capability, it lacks the following functions:

•Does not generate real-time queue and agent status for the hunt group

•Does not have a real-time counter to track hunt group activities for reporting purposes

•Does not have logout reason code tracking capability

•Does not have recording capability

•Does not have service level threshold setting

•Does hot have queue overflow and quick queue option

•Limited call distribution capability

•No supervisor application to manage agents and calls in queue

•No client application for agents to perform login/logout

AltiWare ACM 5.1 Administration Manual 249