AltiGen comm ACM 5.1 manual Activity, Configuring Overhead Paging, To configure overhead paging

Chapter 4: System Configuration

To play an update prompt every 60 seconds:

1.Check the Play Update Prompt Every 60 Seconds check box.

2.Use the drop-down list to select the prompt number you want to use for the greeting message.

Note: These settings will be used by all hunt groups and workgroups as the default system queue phrase. However, these settings will be overridden by the workgroup’s queue management phrase setting.

Configuring Overhead Paging

To configure overhead paging:

1.Connect overhead paging equipment to the audio out jack on a Quantum or Triton telephony board.

2.On the System Configuration > Audio Peripheral tab, select Enable Overhead

Paging.

Use the drop-down list to select the board to which the overhead paging is attached.

Activity

The Activity configuration tab is used to set up and select from a set of activity codes that can be displayed at AltiConsole when the extension user is absent. AltiView/ AltiAgent users and AltiGen IP phone users can select from pre-defined activity codes or customized activity codes. A greeting associated with the activity can be recorded and played to the caller.

When the Activity is changed, the extension’s greeting is also automatically changed to the greeting associated with this activity.

To access Activity configuration, select System > System Configuration, then click the Activity tab.

AltiWare ACM 5.1 Administration Manual 75