AltiGen comm ACM 5.1 manual Click Relocate

Chapter 25: Enterprise VoIP Network Management

•Site B creates extension 1001. If extension 1001 is found in site B’s REL, the extension 1001 will be restored in site B. However, the fields listed above will be overwritten with the settings of site A’s extension 1001. If extension 1001 is not found in site B’s REL, a new extension 1001 will be created in site B. The fields listed above will be set with site A’s extension 1001 settings. The remaining fields of extension 1001 in site B are set with default values.

For the administrator to relocate a global extension,

1.Select the extension in the User list. The Relocation panel shows where the extension is located.

2.From the To drop-down box, select a different system for the extension.

3.To move the extension’s voice mail along with the extension, check the Relocate VM check box. Then select either Relocate VM Now or Relocate VM after x hour(s).

Note: Because moving the voice mail requires network bandwidth, you may want it to move when system usage is low. The first time the voice mail is moved to a specific location, it can take hours for all the voice mails to be moved.

Thereafter, only new voice mails are moved (because the old ones are still there, backed up), so subsequent moves take a shorter time.

VM files are transferred by HTTP protocol using TCP port 10043. The administrator can configure the firewall/router to limit the bandwidth on port 10043, so that the voice mail transferring will not impact the voice quality over IP.

Note: If you do not move the voice mail, the VM files will be deleted and cannot be recovered.

4.Click Relocate.

Notes on Relocating a Global Extension

•The phone user can start using the voice mail during VM relocation, but the voice mail count will keep increasing until the relocation is complete.

•If extension 1001 is relocated from site A to site B, and the administrator creates a local extension 1001 in site A, the extension 1001 will be removed from the REL. Later, if the administrator removes the local extension 1001 and relocates global extension 1001 back to site A, this extension cannot be restored to its original settings.

•When an extension is relocated to site B for the first time, the administrator or the user should configure the Call Restriction, Speed Dial list, and so on, for one time in site B. These configurations will be stored on site B. Later, if the extension is relocated to site B again, no additional configuration is needed, as the previous configuration will be restored.

•If multiple systems in the VoIP domain have a PRI interface, it’s possible that DID numbers could be duplicated. For example, say the DID number for extension 1001 is configured as 250. In this case, the DID number 5102520250 and 4087899250 will ring extension 1001. To ensure that this doesn’t happen, you can do one of two things: (1) Make sure the DID numbers are not duplicated; (2) Ask the CO to send more digits (to decrease the likelihood of identical DID numbers).

Relocating a Global Extension Using #27 on Analog Phone vs IP Phone

•Analog phone: The phone must be off hook. The user presses #27 and follows the voice prompts. User must press # after inputting the password.

AltiWare ACM 5.1 Administration Manual 351