AltiGen comm ACM 5.1 manual To use the Collect Digits action, Collect digits

Chapter 7: Auto Attendant Configuration

To use the Collect Digits action:

1.Select the Adv. - Collect Digits action, then set the following additional parameters:

Figure 3. Collect digits

•Text Tag—a tag name, which is critical for the following operations:

•For CDR logging, the IVRData field will log the collected digits as "Tag=xxxxx". For example, if tag is configured as "Account" and collected digits is "67663", the CDR database will log "Account=67663" in the IVRData field.

•For AltiAgent client display, the above example is displayed as "Account=67663" on the View > IVRData section.

•For CDR Search, the above example is displayed as "Account=67663" on the IVRData column.

•To display collected digits on the IP phone, you need to set the tag as "DISP" (stands for "Display" and is case-sensitive. The Phone Display/Name Line of the extension configuration needs to be configured as IVR Data (Display).

This feature supports inbound trunk calls only.

•Min. Length—the minimum length of digits to be collected.

•Max. Length—the maximum length of digits to be collected.

•PSTN Call Inter-DigitTimeout—the length of time the system will wait between collecting of digits before timing out.

•Inter-Digit Timeout after Max Length—the length of time the system will wait after the maximum length of digits is collected.

•Web Call Response Timeout—the length of time the system will wait for digits after responding to a Web call before timeout.

AltiWare ACM 5.1 Administration Manual 99