AltiGen comm ACM 5.1 manual Configuring One or Multiple Trunks, Setting General Trunk Attributes

Chapter 12: Trunk Configuration

Configuring One or Multiple Trunks

To customize trunk characteristics, you work on one trunk at a time. To apply the same configuration to multiple trunks, use the Apply To button. This pops up a list of all trunks, with all of the trunks selected by default. Select the trunks you want to apply changes to, then click OK. (Use Ctrl+click and Shift+click to select several trunks.) This applies changes to multiple trunks for only the attribute or option that you changed.

Setting General Trunk Attributes

Select a channel to view its current attributes. You can then set or change the following attributes. If an option is grayed out, it is not available for that type of trunk:

•Access Code—Assign a trunk access code to the selected trunk. If you need to use a trunk access code other than 9, you must first set this up on the Number Plan tab of System Configuration (see “Setting a System Number Plan” on page 54).

Note: There are two types of access code: Trunk Access Code (TAC) and Route Access Code (RAC). TAC is a quick and easy way to select which trunk(s) you would like to dial out from, especially when you want to reserve trunks for a special dialing purpose. For example, you can set up TAC "7" and assign that to trunk(s). These trunks will be reserved exclusively for users who know the TAC "7".

Although TAC is easy to use, it does have limitations especially when you are located in an area with a complicated dialing pattern or you need to set up VoIP hop-off dialing.

RAC uses the Out Call Routing table, which has the flexibility to group trunks into a route, assign routes to a specific dialing pattern, and add/delete digits from the dialing pattern. It can solve most of the complicated dialing problems. If your system is using RAC, you can set this TAC field to "None".

•Area Code—The local area code for each trunk. Enter a three-digit area code. If left blank, the trunk assumes the home area code defined in the General tab of the System Configuration window. This configuration is for each trunk in the system and will negatively affect features such as Zoomerang if the area code is not configured properly.

•Direction—The trunk direction can be Outgoing only, Incoming only, Both Outgoing and Incoming, Paging, or E911. The Both option is the system default.

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