AltiGen comm ACM 5.1 manual Managing and Using MeetMe Conference

Setting the Message Types for Notification . . . . . . . . . . . . . . . . . . . . . . . 289 Setting the Type of Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290 Setting Notification Timing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291 Setting Notification Business Hours . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291 Setting Call Handling Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291 Handling Busy Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292 Forwarding All Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293 Handling Unanswered Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293 Number of Rings Before Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294 Setting IntraGroup Call Distribution. . . . . . . . . . . . . . . . . . . . . . . . . . . . 294 Queue Management - Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296 Setting Queue Phrase Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297 Queue Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297 Expected Wait Time Sampling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298 Queue Overflow Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298 Quit Queue Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299 Priority Promotion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299 Supervisor Queue Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299 Queue Management - Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300 Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300 Menu Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301 Queue Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302 Application Extension Queue Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303 Agent Logout Reason Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

CHAPTER 23

Managing and Using MeetMe Conference . . . . . . . . . . . . . . . . . . 305

Setting the MeetMe Conference Extension	306
MeetMe Conference Window	306
Working in the MeetMe Conference Window	307
Creating a Meeting	308
E-mailing a Meeting Invitation	311
Modifying the E-mail Template	. 312
Starting and Stopping a Meeting	312
Continuing a Meeting Beyond Its Duration Time	312
Joining a Meeting	313
CHAPTER 24
Network Configuration Guidelines for VoIP	315
ISP/Intranet Quality of Service (QoS)	315
WAN Bandwidth	315
WAN Router Configuration	316
Firewall Configuration	316
Network Using NAT	316
Network Configuration Guidelines for AltiGen IP Phones	317
Configuration Guidelines for NAT	317
Private Network Configuration Example	317
VPN Network Configuration Example	319

viiiAltiWare 5.1 Administration Manual