AltiGen comm ACM 5.1 Recording Custom Phrases from the AltiGen Phone, To record a custom phrase

	Chapter 7: Auto Attendant Configuration
Phrase #	Phrase
0293	We appreciate your call and will be with you as quickly as possible.
0294	Thank you for your patience. We should be with you soon.
0295	Thank you for your patience. We should be with you soon. For your
	convenience, you may leave a message if you wish by pressing the #
	key on your telephone and we will get right back to you.
0296	We apologize for the extended delay, but our current call load is
	abnormally high. Remember, you may leave a message by pressing
	the # key on your telephone and we will get right back to you.
0297	You may still wait if you prefer, but we suggest you leave a message
	by pressing the # key on your telephone and we will get right back
	to you.

Recording Custom Phrases from the AltiGen Phone

When you create custom phrases from the AltiGen phone, keep a record of phrase numbers and the corresponding phrases so that if a phrase needs to be changed, the correct phrase number is readily available.

To record a custom phrase:

1.Log in from any telephone on the system by dialing “###”, and entering the system manager’s extension and password.

This brings you to the AltiGen Voice Mail System Main Menu.

2.Press 6 for the Phrase Management option.

3.Press 2 to record a phrase.

4.Enter a four-digit phrase number between 0001 and 0999.

5.Record the phrase after the tone. Press # at the end of the recording.

6.The system will replay the recorded phrase. Press # if the recording is acceptable.

7.At the Phrase Management menu, press 2 to record additional prompts or star (*) to exit Phrase Management.

Phrases are stored in the C:\PostOffice\Phrases\LangCustom directory. You can modify the phrase file to any meaningful name if you want.

Using Professionally Recorded Phrases

Recording studios such as Worldly Voices provide professionally recorded prompts as electronic files that can be installed and used on the AltiWare system. (Click the Support link on the AltiGen web site, at www.altigen.com for more information.)

AltiGen provides the Voice File Converter utility to convert these files into the proper AltiWare format (available from the Windows Start > Programs > AltiWare ACC/ACM

>Utilities menu). Some recording studios provide the conversion service for an additional fee. The converted file can then be used for an AA or for a workgroup or huntgroup group setup.

AltiWare ACM 5.1 Administration Manual 101