AltiGen comm ACM 5.1 Using the Triton Resource Board, Using the Triton MeetMe Conference Board

Chapter 11: Board Configuration

Important: To implement some board configuration changes, you must shut down and restart by choosing Services > Shut Down All Services (which also closes AltiWare) and then restarting AltiWare. If this is necessary, a message will pop up telling you so.

Using the Triton Resource Board

The Triton resource board requires no configuration. Board resources are available when the board is installed.

The resource board has a maximum of 12 bridges for:

•6-party conferencing. When an extension is trying to make a conference call, the system will try to use the conference bridge on the resource board first. If conference bridges on the resource board are all busy, the system will use the conference bridges on the extension board, analog or VoIP board.

•Workgroup supervisor silent monitoring, barge-in, and coaching.

For example, if two supervisors are coaching agents, only 10 bridges are left for 6-party conferencing.

Notes:

If a supervisor tries to perform silent monitoring, barge-in, or coaching and there is no resource board in the system, the supervisor will hear an error tone.

If the supervisor is using an IP phone, then Connect Voice Stream to Server should be checked in the Extension Configuration window so that the system can pull the caller and agent's voice stream to the resource board to allow the supervisor to tap into the conversation.

This option is in the

Extension Configuration window

Using the Triton MeetMe Conference Board

The Triton MeetMe conference board requires no configuration. Board resources are available when it is installed. You do have to assign a MeetMe Conference extension (select PBX > MeetMe Conference Configuration).

One MeetMe conference board is supported in a system.

Note: In a multiple AltiGateways installation, the MeetMe conference board can be in any AltiGateway server.

Configuring the Quantum Board

Double-click the Quantum board in the Boards window to open the Board Configuration window, similar to Figure 2 on page 124. See attribute descriptions below Figure 2. Note the following additional information:

AltiWare ACM 5.1 Administration Manual 125