AltiGen comm ACM 5.1 manual External Remote Logging of Call Data, Exporting Through a Local Port

Chapter 4: System Configuration

External (Remote) Logging of Call Data

AltiWare allows you to output CDR records to a Microsoft SQL Server 2000 database. Before you enable external logging, you need to set up and configure the SQL database and external logger application. Please refer to the CDR Search Manual to learn how to set up an external logger service.

Note: The SQL database cannot be on the same server as the AltiWare system. A system integrator or database developer will need to write a custom query to extract data from the SQL database.

Note: You can send reports from a number of different systems to the same database.

Note: AltiGen does not provide any SQL backup and restore utility. We strongly recommend that you use SQL Backup and Maintenance utility to perform daily backup and maintenance jobs, and use a restore utility to restore the database. If you need to reconstruct the SQL server, run the External Logger Setup to create an empty calldb database before restore.

To set up and enable external CDR login service to the local or network drive, click the Add button. A dialog box appears.

Figure 13. Add External Log Service

Fill in the fields, and click OK.

Parameter	Description
Name	The name of the external log service machine (optional)
Address	The IP address of the external log service machine
Port	The TCP port of the machine
Password	The password to connect to the external service machine

Exporting Through a Local Port

You can send the CDR to a COMM Port to export to, for example, a call accounting data processing system.

To do this, select the Enable Data Output box in the Accounting Data Processing field group. Then select an Available Port and the Baud Rate.

AltiWare ACM 5.1 Administration Manual 71