AltiGen comm ACM 5.1 manual Multi-Chassis Gateway Support, Capacity Improvements, PBX Capacity

Chapter 1: Overview

•Codec Profile - Multiple codec profiles with different settings can be created and applied to different locations. Each profile can have a different codec, jitter buffer, and packet length to accommodate different IP connections.

•Bandwidth Control for VoIP Sessions - Each server can configure the maximum concurrent VoIP sessions based on its Internet or intranet bandwidth. This feature is to ensure that voice quality will not be impacted if too many VoIP sessions are connected at same time.

•NAT Configuration for SIP/H.323 - When AltiServ is behind NAT with a private IP address, this feature helps to resolve IP address resolution problems when communicating with an external VoIP device.

Multi-Chassis Gateway Support

•Supports one OFFICE3G running AltiWare 5.1 to control two OFFICE3Gs as AltiGateways - For larger installations with more than 120 analog extension ports, the second and third OFFICE3G systems can be configured as AltiGateways. The first OFFCIE3G server running AltiWare 5.1 is able to detect other AltiGateway servers and operates like a single PBX.

•AltiGateway Chassis Hot-pluggable and Hot-removable - The primary AltiWare 5.1 server does not need to be stopped when attaching, detaching, or shutting down an AltiGateway server. When an AltiGateway is detached, all boards in this AltiGateway disappear from the Admin Boards View. All extensions associated with this AltiGateway become virtual extensions. When an AltiGateway is shut down or loses network connection, all boards associated with this AltiGateway are disabled. All extensions associated with this AltiGateway are forced into error state.

Capacity Improvements

PBX Capacity

•Maximum 400 extensions (IP and analog extensions)

•Maximum 256 MobileExt ports per system (in addition to 400 IP and analog extensions)

•Maximum 200 AltiView/AltiAgent sessions

•Maximum 20 AltiConsole sessions

•Maximum 20 AltiSupervisor sessions

Call Center Capacity

•Maximum configurable agents per workgroup - 512

•Maximum active login agents per workgroup - 256

•Total configured agents per system including all workgroups - 1280

•Total agents seats (License/Head) per system - 256

Voice Processing New Features and Enhancements

•Multi-lingual support

•Ability to select a custom file name in the phrase management menu

•Adjustable System Phrase for System Park

AltiWare ACM 5.1 Administration Manual 5