AltiGen comm ACM 5.1 manual Application Extension Queue Control, Agent Logout Reason Codes

Chapter 22: Workgroup Configuration

Application Extension Queue Control

When you select Application Extension in the Queue Control panel on the Queue Management tab (and an Application Extension is already configured), use the drop- down list to select the desired Application Extension. For more information on configuring an application extension, refer to “Application Extension Configuration” on page 119.

Figure 16. Workgroup Configuration, Queue Management tab, Application Extension Queue Control

Agent Logout Reason Codes

In a workgroup environment, logout reason codes allow agents to specify why they are signing off from the workgroup, and the manager can view that information. If logout reasons are required, the system requests a reason at logout from the phone set and from the Agent application.

The Agent Logout Reason Configuration window lets you require a logout reason, and it provides for defining up to 20 reason codes. A logout history can be tracked and stored for future analysis.

To access this window, select CallCenter > Agent Logout Reason Configuration.

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