AltiGen comm ACM 5.1 manual Overview

Chapter 1: Overview

Intercom Call - by pressing #93 on an analog phone, users can make an intercom call to an AltiTouch 510 or an AltiGen IP phone. If the phone is in idle state, the phone speaker will be turned on, and the voice path is connected. If the target phone is busy, the caller will hear a busy signal. This feature can be enabled or disabled per extension by the administrator.

Line Park - allows for a set of 99 lines to be used as a park pool, where trunk incoming calls can be parked automatically, (by routing/call handling treatment in AltiWare Administrator). Park Lines are organized into groups, with up to 99 groups supported. Parked Lines can be assigned to an IP phone programmable key for call pickup. Line Park group has busy queueing and time out transfer options.

Live Call Handling—allows a caller to hear a ringback tone when the extension user is in voice mail, paging, transfer, or conference state. Designed primarily for the operator, the call is shown as “ringing” in AltiConsole.

Mobile Extension—allows a regular CO-connected PSTN phone, such as a home phone or cell phone, to be used to simulate a PBX office extension. A Mobile Extension has most of the PBX system’s call control and call center features. The trunk property is dynamically changed between regular PSTN trunk and MobileExt trunk. The MobileExt user has the option to press any digit to connect to a call. By pressing ** to end a call, the system will simulate on-hook/off-hook sequence and play a dial tone to the MobileExt user.

Multiple Call Waiting with Personalized Greetings - a personal queue that allows users to handle multiple incoming calls by letting callers wait in queue until the user answers the call. This allows users to transfer or park calls before answering the next call in queue. Users may also record and use personalized Initial and Subsequent greetings to be played for callers in queue.

Music on Hold - allows callers to hear music or pre-recorded messages while waiting on hold. Music source can be either from an external audio device connected to a telephony board audio input port, or from a pre-recorded music file played by a VoIP board.

One Number Access - a feature that eliminates “telephone tag” by allowing the caller to find the extension user through preset numbers, according to a designated schedule. Setup is available through the One Number Access tab of Extension Configuration and/ or the AltiView/AltiAgent client applications. An ONA password is optional. The user can press any key to pick up an ONA call. ONA Call Screening allows a user to enable a call screening option to ONA, where a caller is prompted to record a caller name to continue ONA.

Operator Off-line- when this feature is enabled, all calls are directed to the AA. When the caller dials 0 and the operator is not available, the call is routed to the operator mailbox.

Out Call Routing Configuration - allows outgoing calls to be directed to particular trunk routes, based on a configured dialing pattern.

Outside Call Blocking - when this feature is enabled, access to outside lines is temporarily disallowed.

Paging (IP) - allows paging over IP to a group of internal IP phones.

Paging (analog trunk or station port) - allows paging through a Zone paging device connected to an analog trunk or station port.

Paging (Audio-Out Port) - allows paging though a speaker connected to an audio output port.

10AltiWare ACM 5.1 Administration Manual