AltiGen comm ACM 5.1 manual Mobile Trunks dialog box

Chapter 18: Mobile Extension Configuration

Figure 6. Mobile Trunks dialog box

•In the Phrase panel, you have three options: You can select either Press Any Key To Answer Call or Play Phrase After Answered. And you can select Play Phrase Before Dial Tone. You can use the Apply button to apply selections in this panel to other mobile extensions.

•Press Any Key To Answer Call—when a call is answered by this mobile extension user, the system will play the following phrase for the mobile extension user: “To accept this call, please press any digit.” The user must press any key within 3 seconds to connect the call; otherwise, it will time out and the call will be treated as an agent/extension RNA and will be routed according to its workgroup/extension setting.

If there is a network error or a mobile extension trunk is not available, RNA handling is applied to the caller. Therefore, it is suggested that you don’t check the Set RNA Agent Logout option for the group that contains the mobile extension as an agent (Workgroup Configuration, Call Handling tab).

•Play Phrase After Answered—the system will play the given phrase when the mobile extension user answers the call from the system. The default phrase (9037) is a special tone to signal the mobile extension user that this call can be put on hold, parked, transferred, conferenced.

•Play Phrase Before Dial Tone—the system will play the default phrase 9037 (a special tone) and then the dial tone when the mobile extension user calls into the system through a configured DNIS Access Number.

5.In the Boards view of AltiWare Administrator, double-click the MobileExt board. A Board Configuration dialog box opens.

6.In the Board Configuration dialog box, double-click the channel group (on the right- hand side). The following dialog box opens:

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