AltiGen comm ACM 5.1 manual Setting Business Hours

Chapter 4: System Configuration

Parameter	Description
	IP Trunk Access – Only one IP trunk access option is allowed per
	system. To use Voice over IP, you must set up this access and, in
	addition, configure the IP Dialing Table as discussed in “Defining the
	IP Dialing Table” on page 336 and set the VoIP codecs as discussed
	in “Setting VoIP Codec Profiles” on page 327.
	Note: After setting the IP Trunk Access code here, you should set
	the Trunk Access Codes of any 30-port VoIP boards to
	“None” on the General tab of the Trunk Configuration
	window (see “Setting General Trunk Attributes” on page
	150). This will prevent users from directly accessing the 30-
	port boards—which use the G.711 codec only—for calls to
	AltiContact Manager servers or other IP gateways that may
	require the G.723 codec. If you still want users to have
	access to this trunk for outgoing calls, you can set it up
	through out call routing (see <Emphasis>Chapter 14, Out
	Call Routing Configuration).
	Route Access – The Route Access option can be assigned to one or
	more digits, to route the call per the out call routing table. Out call
	routing, which is sometimes called ARS (Automatic Route Selection)
	or LCR (Least Cost Routing without carrier rate table), is described
	in <Emphasis>Chapter 14, Out Call Routing Configuration.
	Out call routing is designed to help 10-digit dialing, Zoomerang
	dialing, digit manipulation, and tie trunk hop-off dialing.

Setting Business Hours

The Business Hours tab contains group boxes for setting the business hours and days of the week for which the business or organization is in operation. The business hours schedules are used to set other system settings such as trunk, and DNIS and caller ID in-call routing.

Note: Because the business hours are used throughout the system, you or the appropriate administrator must make sure the system time has been set correctly. The system time can be changed using the Date and Time options in the Windows Control Panel.

60AltiWare ACM 5.1 Administration Manual