AltiGen comm ACM 5.1 manual Setting Call Handling Options

Chapter 22: Workgroup Configuration

Setting Notification Timing

When notification is configured to an outside phone number, the system will announce, "This is the outcall notification message for…" after call connection. However, there are situations when the system may not be able to receive an answer supervision signal from the carrier. If the system plays the announcement phrase before the notification call is answered, the phrase will be cut off. The following two options can be configured based on answer supervision capability:

•Seconds after Dialing—If the carrier of the outside phone number cannot provide an answer supervision signal, check this option and set a delay time. (Default 5 seconds, maximum 30 seconds.)

Note: Note: If the delay is set too long, the notified party will hear silence before the announcement is played.

•Seconds after Answered—This field is set to 0 seconds and it is not configurable for notification to a phone number. It means the system will play the announcement immediately after answer supervision is received.

When notification is configured to a pager, the system will transmit DTMF digits as the return phone number (the System Main Number as set in the System Configuration General tab) after call connection. However, there are situations when the system may not be able to receive an answer supervision signal from the pager system. If the system sends digits before the call is connected, some digits will be cut off. The following two options can be configured based on answer supervision capability:

•Seconds after Dialing—If the pager carrier cannot provide an answer supervision signal, check this option and set a delay time. (Default 5 seconds, maximum 30 seconds.)

•Seconds after Answered—If the answer supervision signal is provided by the carrier, check this option and set the delay timer to 2 to 5 seconds. In some cases, the pager carrier cannot detect DTMF right after the call connection. (Default is 10 seconds, maximum is 30.)

Note: You may need to try a different delay setting to make sure the user return number is transmitted properly after configuration.

Setting Notification Business Hours

You can choose one of three options for when the extension user is to be notified of new messages:

•Non-BusinessHours—notification only during non-business hours. Business hours are set in System Configuration, Business Hours tab (see “Setting Business Hours” on page 60).

•From/To—notification during a specified time of day. Select the hours in the From and To time scroll boxes.

•Any Time—notification at all times (every day).

Setting Call Handling Options

Call Handling options include forwarding, handling busy calls, handling no-answers and other options.

You can use Apply to to apply call restriction settings to one, some, or all workgroups.

AltiWare ACM 5.1 Administration Manual 291