AltiGen comm ACM 5.1 Handling Busy Calls, Setting Call Waiting Options, Handling Unanswered Calls

Chapter 15: Extension Configuration

Handling Busy Calls

You have several options for handling calls while the extension is busy, and again, the options vary depending on the extension type. If you do not enable busy call handling, the caller simply hears a busy signal.

To enable the options, check the Enable Busy Call Handling check box, then select from the following options:

•Forward to Extension—Select an extension number in the drop-down list. See “A 10-Hop Limit to Call Forwarding for Direct Calls” on page 216.

•Forward to Voice Mail

•Place Caller in Queue—Places caller in the extension’s personal queue. This option is available only if Multiple Call Waiting or Live Call Handling is turned on.

•Forward to AA—select the auto attendant number to use in the drop-down list under the option.

•Forward to Line Park—use the drop-down list to select a Line Park group to route the call. (See“Line Park Configuration” on page 267.)

Setting Call Waiting Options

Call waiting options are available only if the Enable Busy Call Handling check box has been checked.

•Enable Single Call Waiting—sets up single call waiting. This feature gives an alert tone (audio beep) to indicate that a call is waiting. This feature must be enabled in order to conference incoming calls.

•Enable Multiple Call Waiting—enables a “personal queue” of multiple calls waiting. This allows the user to transfer or park the current call before picking up the next call in queue.

•Enable Live Call Handling—This feature is mainly for the system operator. It allows callers to stay in the personal queue while the extension user is checking voice mail or operating other features. The caller will hear a ring back tone while in queue. The call will be shown as "ringing" on AltiConsole.

Handling Unanswered Calls

The No Answer Call Handling function provides options for handling calls when no one answers the extension within a specified number of rings.

Except for Enabling One Number Access, these options are not available to virtual extensions.

To enable these options, check the Enable No Answer Handling check box.

Use the Number of Rings Before Handling scroll box to select a number between 2 and 20 for the times the telephone rings before the call is handled by the system.

Select one of the following options for no answer call handling:

•Forward to Extension—Select an extension number in the drop-down list. See “A 10-Hop Limit to Call Forwarding for Direct Calls” on page 216.

•Forward to Voice Mail

•Forward to AA—select the auto attendant number to use in the drop-down list under the option.

218AltiWare ACM 5.1 Administration Manual