AltiGen comm ACM 5.1 manual Tapi Integration, Installing the Tapi Proxy Server

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TAPI Integration

If your office uses Microsoft Office Outlook, ACT!, or Goldmine—applications that let you call contacts without manually dialing the telephone's keypad and that support the Telephony Application Programming Interface (TAPI)—you can install AltiGen’s TAPI gateway to use this functionality through your AltiWare installation.

AltiWare implements its TAPI service provider based on TAPI 2.1.

Note: Only outbound dialing functions are supported in the TAPI gateway. Users can make outbound calls from their extensions, but call control functions such as transfer, hold, and park, are not supported.

Note: Windows Vista operating system is using TAPI 3.1, which is not supported by AltiGen.

AltiGen's TAPI implementation has two components:

•TAPI Proxy Server—installed on the AltiWare server system

•TAPI Service Provider—installed on the client systems

Install TAPI Proxy Server and TAPI Service Provider after physically configuring your AltiWare system. The TAPI Service Provider will automatically load the AltiWare configuration. If you change the AltiWare configuration after installing TAPI, by physically adding, removing, or moving extensions, you will have to uninstall and reinstall the TAPI Service Provider to reload the AltiWare configuration

Installing the TAPI Proxy Server

Your server must meet the following requirements:

•Microsoft Windows 2000 Server, Windows 2003 Server, or Windows XP

•Network connection with TCP/IP enabled

To install AltiGen TAPI Proxy Server on the server

1.On your AltiWare CD-ROM, open the TAPI Gateway folder.

2.Open the Tapi_Server subfolder, and run SETUP.EXE.

The service is started automatically. No configuration parameters need to be set on the server.

AltiWare ACM 5.1 Administration Manual 379