AltiGen comm ACM 5.1 manual Index

Index

Symbols

#12, enabling, for language set- ting 107

#27 to relocate global extension 351

Numerics

10 digit dialing area codes 68

A

AA button 44

access code 150, 153 access, system 41 account code

forcing 197 ACM Administrator

installation 38 activity

configuration 75 adding a huntgroup 251 adding a workgroup 275 admin defined # 237 administration

AltiContact Manager 51 admins, how many connected to

system 391

advanced queue management 300

menu selection 301 queue overflow 302

after hours scheduling 282 agent check box 197 agents auto logout 282

allow call redirect/priority change 299

alternate mark inversion (AMI) 132

AltiAdmin

getting around 41 AltiContact Manager administration 51

AltiEnterprise Manager 323 changing the password 327 default password 315, 324 fixed IP address 325

how to log in 325 login failed 325

resetting password 315, 324 user interface 326

AltiGateways 79 managing 80

AltiGen board test tool 387 AltiGen Communications contact

info ii

AltiGen IP phone configuration 233

AltiGen servers, using multiple 79 AltiGen services

stop & start 394 Alti-Mobile Extension limitations 247 AltiServ behind NAT configuring 335

forwarding ports 336 AltiWare

installation 21

AltiWare Admin & Extension Se- curity Checker 391

AltiWare Admin default password 41

AltiWare Administrator 41 AltiWare Admins, disconnecting

from system 391 AM schedule 62 AMI line coding 132 announcement

time stamp 208, 255, 288 answer options 218 answering

huntgroup call handling 260 workgroup call handling 294 application extension 217, 282

definition & uses 119 failover plan 120 setup 119

application extension configura- tion 119

application failover plan 120 Apply To, multiple extensions 194 area code, on trunk 150

area codes system home 53

attaching a gateway 82 attributes

setting trunk 150 trunk 152

audio peripheral configuration 73 audio peripheral options

for huntgroups 262 auto attendant

adding 94 collecting digits 98 configuring 93 editing 95

making assignments 100 menu items, configuring 96 prompts, phrase management

100

push URL/Web page 96

Index

recording custom phrases 101 setting call priority 96 setting call SKLR 97

auto logout agents 282 auto record

personal extension calls 198 workgroup calls 278

B

B8ZS (Binary 8 Zero Substitution) 132

back up system data 388 backing up

files 389

Backup & Restore Utility 388 bandwidth

and public pipe 335 WAN 315

basic queuing control 297 binary 8 zero substitution (B8Z8)

132

BLF programmable key 237 blocking all outgoing calls 68 blocking calls 67

board

H323SP, configuring 143 MAX, configuring 144 mobile extension, configuring

240

Quantum, configuring 125 SIPSP & H323, configuring 142 SISP, configuring 142

Triton Analog Station, config- uring 126

Triton Analog Trunk LS/GS & LS, configuring 127

Triton MeetMe 125

Triton Resource, configuring 125

Triton T1/E1, configuring 128 Triton T1/E1, setting up chan-

nels 133 Triton T1/PRI 128

Triton VoIP, configuring 127 virtual, purpose 142

board configuration 123 Boards View window 44 bridge

conference 53 business hours

24-hour business hour setup

62

business hours profile caller ID routing 177 DNIS routing 179

business hours, setting up 60 busy call handling 215, 218, 258,

AltiWare ACM 5.1 Administration Manual 433