AltiGen comm ACM 5.1 manual Caller ID Routing, Adding and Deleting Caller ID Route Entries

Chapter 13: In Call Routing Configuration

Caller ID Routing

When an incoming call comes through a trunk with Caller ID, the system can route the call to the proper extension, to the auto attendant, or to the operator, based on the Caller ID number collected.

In order to locate an entry in the Caller ID table for an incoming call, a full match is required.

To access Caller ID routing, click the Caller ID Routing tab in the In Call Routing Configuration window.

Figure 1. In Call Routing window, Caller ID Routing tab

Adding and Deleting Caller ID Route Entries

To add entries to the Caller ID routing table, click the Add button. In the dialog box that appears, type in a Caller ID Number and a descriptive Caller ID Name, then click OK.

The number and name entries have the following requirements:

•The Caller ID Number field allows only 0-9, “-” (hyphen), and “*” (asterisk). For example, both 5102529712 and 510-252-9712 are acceptable.

•The Caller ID Name is descriptive and optional; it can be used to remind you about the nature of the number and routing. For example, you might give the 2529712 number the name “Tech Support.”

To delete an entry, select it in the Caller ID number list, then click Delete.

176AltiWare ACM 5.1 Administration Manual