Technical Support & Product Repair Services | AltiGen comm ACM 5.1

A P P E N D I X

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Technical Support & Product Repair Services

This appendix describes:

•AltiGen technical support policy and procedures

•Product repair

•Technical training for administrators

Technical Support

Eligibility: AltiGen provides technical support to Authorized AltiGen dealers and distributors only.

End user customers, please contact your Authorized AltiGen Dealer for technical support.

How To Reach AltiGen Technical Support

Authorized AltiGen dealers and distributors may contact AltiGen technical support by any of the following methods:

•You may request technical support on AltiGen’s dealer web site, at https:// dealer.altigen.com. Open a case on this site, and a Technical Support representative will respond within one business day.

•Call 510-252-9712 and follow the prompts. Your call will be answered by one of AltiGen’s Technical Support Representatives or routed to the Technical Support Message Center if no one is available to answer your call. Your call will be returned promptly, within two hours under normal circumstances.

Technical support hours are 7:00 a.m. to 5:00 p.m., PST, Monday through Friday, except holidays.

If all representatives are busy, your call will be returned in the order it was received, within two hours under normal circumstances. Outside AltiGen business hours, only emergency calls will be returned (within eight hours). All other calls are returned on the next business day.

Please be ready to supply the following information:

•Company name

•Product serial number

•AltiWare version number

AltiWare ACM 5.1 Administration Manual 427

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AltiGen comm ACM 5.1 manual Technical Support & Product Repair Services, How To Reach AltiGen Technical Support

Contents

AltiWare ACM Administration Manual Page Contents System Configuration Getting Around AltiWare Administrator 5.1 Auto Attendant Configuration Voice Mail ConfigurationMultilingual Configuration Call Recording Configuration Application Extension Configuration Board ConfigurationTrunk Configuration 147 Call Routing Configuration Out Call Routing ConfigurationExtension Configuration AltiGen IP Phone Configuration 233 Setting Up IP ExtensionsMobile Extension Configuration 239 Hunt Group Configuration Paging Group Configuration Line Park ConfigurationWorkgroup Configuration Network Configuration Guidelines for VoIP 315 Managing and Using MeetMe Conference System Report Management Enterprise VoIP Network Management 323Microsoft Exchange Integration Tapi Integration Required Service Parameters E1-R2 and E1 Isdn PRI InstallationsTechnical Support & Product Repair Services Tools and Applications 387 Index Troubleshooting Xii AltiWare 5.1 Administration Manual Related Publications About This Manual AltiWare ACM 5.1 Administration Manual Overview Technology Enhancements in ReleaseSIP Implementation Replaces Dina Manager and IP Dialing Table in 5.0A Multi-Site Enterprise Management AltiEnterprise Manager Multi-Chassis Gateway Support Voice Processing New Features and EnhancementsCapacity Improvements PBX Capacity Call Center New Features and Enhancements PBX New Features and EnhancementsClient Application New Features and Enhancements Supervisor Coaching IPTalk Enhancements IP Phone New Features and Enhancements IP600, IP710, IP705AltiAgent AltiSupervisor IP PBX Features Key System Features Overview Overview Automatic Call Distribution Features Real Time Monitoring Overview Voice Mail Features Auto Attendant AA Features Internet Integration Features System and Administration Features Voice over IP Features Multi-Site VoIP Management AltiEnterprise Manager Optional Add-On Software Overview AltiWare ACM 5.1 Administration Manual For AltiWare Administrator Software Installation & License RegistrationMinimum System Requirements Supported Operating Systems For AltiWare 5.1 Client Applications CPU, Memory, and HDD RequirementsFor Online Help Number Triton or Quantum Boards per YES Preparation for Installation Upgrading from 5.0A to Upgrade and Migration Path Migrating from ACC 5.1 to ACM About License Keys and the System Key Dealer Installation ID License Activation and Registration Procedures When the System Has an Internet Connection Click the Proceed to Online Registration button Software Installation & License Registration Software Installation & License Registration Software Installation & License Registration When the System Has No Internet Connection Software Installation & License Registration Software Installation & License Registration Software Installation & License Registration Software Installation & License Registration Uninstalling AltiWare Installing AltiWare Admin on a Network ClientTroubleshooting Error Messages Registering Online Without AltiWare Admin Through Control Panel System Environment Path Through Control Panel SystemPage Logging In and Out Getting Around AltiWare Administrator AltiWare Administrator Main Window Changing the PasswordServices Main Menu Quick Access Toolbar View Windows Status BarBoards View Window Boards window Extension View Window Trunk View window Trunk View Window Workgroup View Window Call Log View Window Current Resource Statistics Window Top part of the windowMiddle part of the window Setting the Refresh Interval Stopping the AltiGen Switching ServiceBottom part of the window Max Packet Loss Rate-the Programs Available from the Windows Start Menu Select System System Configuration System Configuration Setting General Parameters Parameter Description System IDCountry Parameter Description Manager Extension Timeout, Ring BackDistinctive Ring System Home Area Code Parameter Description Operator Extension Setting a System Number PlanGroup Members Call Supervision Parameter Description Default PasswordExtension Number Length Length Did NumberDialed Digit Translator Parameter Description First Digit Translator Configuration Parameter Description Extension Dialed Digit Translator First Digit Change 9 to the Route Access code and configureAssignment Outcall Routing table Setting Business Hours Parameter Description Day System Configuration, Business Hours tab Parameter Description AM and PM Schedules Routing Calls on Holidays To create a Holiday Profile Configuring System Speed Dialing To update the date of annual holidaysTo set call routing Adding Speed Dial Entries System Configuration, System Speed tab Editing Speed Dial Entries Defining System Call Restrictions Blocking Calls to Area Codes from All Extensions Setting Local/Toll Free Area Codes Locking Attacked Extensions Setting 10-Digit Dialing Area CodesBlocking All Outgoing Calls Enabling Hop Off for Tie Trunks Setting up Call Reports Creating Account CodesAdding and Deleting Account Codes System Configuration, Call Reports tab Internal Database Configuration Internal Log Service Exporting Through a Local Port External Remote Logging of Call Data Setting Toll Call Prefixes Country-Relevant Settings Audio Peripheral Configuration Setting Emergency NumbersConfiguring Music On Hold and Recorded Announcements To configure music on hold Setting Greeting and Update PromptsPlaying Music from a File for Music On Hold RTP Resource Usage To play an update prompt every 60 seconds Configuring Overhead PagingTo configure overhead paging Check the Play Update Prompt Every 60 Seconds check box System Configuration System Configuration, Feature Profiles tab Feature Profiles Session Types To add a Feature Profile Multiple AltiGateways connected through a LAN Gateway Management System Gateway Management Managing AltiGateways Setting Parameters To add a gateway to the list Adding and Attaching a Gateway Detaching and Deleting a Gateway Changing Gateway ID and PasswordTo attach a gateway to the AltiServ system To delete a gateway from the Gateway Management window AltiGateway Configuration Tool log-in dialog box AltiGateway Configuration Tool Parameter Description Gateway Management AltiWare ACM 5.1 Administration Manual Voice Mail Configuration Select System Voice Mail ConfigurationManaging Messages Maximum Retry Setting Message Notification RetriesCount Retry Interval Setting Message Management Options Setting Message Recording OptionsSetting E-mail Messaging Options Synchronizing E-mail with Exchange Creating Distribution ListsPostmaster Ext Synchronize with Defining a Distribution List Voice Mail Configuration, Voice Mail Distribution List tabPage Planning Is Essential Auto Attendant Configuration Example AA Planning Adding Auto Attendants To add an AA beyond the first Editing Auto Attendants AA window Configuring Menu Items Action Description Collecting Digits Collect digits To use the Collect Digits action Phrase Management Using Pre-Recorded PromptsMaking Auto Attendant Assignments Phrase # Using Professionally Recorded Phrases Recording Custom Phrases from the AltiGen PhoneTo record a custom phrase To install professionally recorded phrases or prompts Configuration Overview Multilingual Configuration Storing Language Phrase Packages Creating Language Phrase Packages To add a language Configuring for a Multilingual System Enabling Multilingual Support in the Auto Attendant Select System Multilingual Configuration AA tab Extension User Can Change Language Setting Configuring the Extension To enable feature code #12 To configure feature code #12 for language selectionTo assign feature code #12 to an extension Check the Language Selection Prompt check box Select PBX In Call Routing Configuration Dnis Routing tab Using Dnis to Set the Language Which Language Will Be Used? Description of the Recorded File Name Call Recording Configuration Configuring Call Recording To Enable and Configure Centralized RecordingCheck the Enable Centralized Recording check box Using a Remote Shared Directory Map Network Drive This invokes the Add Network Place Wizard Click Next. You’ll see the screen below Add Network Place Wizard Internet/Network Address Confirmation screen Call Recording Configuration Application Extension Setup Application Extension Configuration Application Failover Plan To set up an application extension Readying the Application Application InformationPage Boards window AltiWare ACM 5.1 Administration Manual Board Configuration Board Configuration Reset Channel Group buttonReset Board button Board Info Using the Triton Resource Board Using the Triton MeetMe Conference BoardConfiguring the Quantum Board Configuring the Triton Analog Station Board Configuring the Triton Analog Trunk LS/GS and LS Boards Configuring the Triton VoIP BoardOverview Configuring the Board Configuring the Triton T1/E1 BoardConfiguration Overview of the Triton T1/E1 Board Triton T1/E1 Configuration dialog box T1 and E1 Configuration Reading the Status Messages Error Message Meaning Action Reading the Statistics Error Meaning Option Setting the Configurable Options Setting up Channels on the Triton T1/E1 Board T1/E1 ClockingSystem Clock Master Selecting Span Types T1 PRI Protocol Configuration dialog box top half E1 PRI Protocol Configuration dialog box top half AT&T 4ESS PRI AT&T 5ESS PRI Setting the Isdn PRI Switch Mode E1 PRI PRI Isdn Numbering Plan dialog box Configuring an Isdn Numbering Plan Setting the NSF Setting a TEIChannel Maintenance Message PRI Calling Number Setting Setting PRI Calling Numbers Troubleshooting T1/E1-Common Symptoms Installing a Channel Service Unit CSU Configuring the Sipsp Board Configuring Virtual Boards Sipsp and H323SP H323 Configuration Configuring the H323SP Board Configuring the MAX Board MAX Board Configuration window Configuring the Virtual MobileExt Board Board Configuration AltiWare ACM 5.1 Administration Manual Trunk Configuration Trunks Out of ServiceChannel Identification Select PBX Trunk Configuration Opening the Trunk Configuration Window Selecting Trunks to Set Attributes Trunk Configuration, General tab Setting General Trunk Attributes Configuring One or Multiple Trunks Trunk Dialing Scheme-Overlap or En-bloc dialing Trunk Configuration Trunk Configuration SIP Tie Trunk Properties H323 Tie Trunk Properties SIP Trunk Properties Configuring a SIP Trunk SIP Trunk Configuration dialog box opens Dialing Delay Parameter Description T1 robbed-bit signaling ProtocolWink Start default Triton T1/E1 Trunk Properties Before the first Max. secondsDigit Between digits Sample Incoming Sequence window Caller ID and did Incoming Sequence Example Parameter Description Interface Type Triton Analog Trunk GS/LS PropertiesLoop Start Trunk Ground Start Trunk Parameter Description Incoming Ring Enable Dial ToneCaller ID Receiving Centrex Flash Parameter Description Tone Disconnect ReceiverTransmission Gain Performing Impedance Match on Your Own Using the Match Impedance ButtonRx Level at 600 Ohms Clicking the Test Rx Level button. See Test Rx Level Match Result Button Measuring the Rx Level of a Trunk Channel If You Don’t Have the Milli-Watt Test Number If You Need to Improve the Rx Level Set the Timeout to Repeat Current Level Setting trunk In Call Routing to an AA Trunk Configuration Quantum Trunk Properties Quantum Trunk General ConfigurationLoop Start Ground Start DB Gain Receive from CO Parameter Description Transmit to CO Incoming Call Routing Regular Trunk CallsWeb IP Calls Outgoing Call Blocking Trunk Configuration, Out Call Blocking tab Trunk Configuration AltiWare ACM 5.1 Administration Manual Step Routing Process Call Routing Configuration Adding and Deleting Caller ID Route Entries Caller ID Routing Defining Caller ID Routing Dnis Routing Defining Dnis Routing Adding and Deleting Dnis Route Entries Call Routing Configuration Page Out Call Routing Configuration Using the trunk access codeUsing the route access code Configuring Out Call Routing Working with Route Definitions Setting Default Routes To create a routeTo delete a route Working on Dialing Patterns Out Call Routing Configuration, Default Routes tab To delete a dialing pattern To create a dialing pattern Dialing pattern configuration tips Configuration Example Solving 10-digit Dialing Out Call Routing Configuration Resolving Dialing Delay for Non-USA/Canada Countries Out Call Routing Configuration Page Select PBX Extension Configuration Extension Configuration About the Apply To Button Setting up ExtensionsTo add an extension Type in an Extension Number Setting Personal Information Numbers Letters Personal Call Recording Options Forced Account Code Changing the Type Physical Location and Type Assigning a Location to a Physical Extension Setting the Line PropertiesChanging the Location Quantum Line Properties Triton Analog Station Line Properties Signal Type None Caller ID SignalFormat Message Waiting Phone Display Options IP Extension Configuration Configuring Group Options for an Extension To configure group options for an individual extensionAlti-IP 600 and IP 705 Phone Display Notes Adding or Removing Group Assignments Setting Wrap-up TimeTo set the extension wrap-up time Check the Allow Workgroup Wrap Up Time check box Setting Inter Call Delay Setting up Station Speed DialingPicking Up a Call from the Workgroup Queue Logging Outbound Workgroup Calls To add or edit an entry Setting the Mailbox Options SMTP/POP3 Setting Setting an Information-Only MailboxDisabling a Mailbox Synchronizing with Exchange Server Setting Message Playback Options Mail Forwarding OptionsPress 0 Option Setting Mailbox Capacities Setting Message Notification Options Emergency Notification Setting the Message Types for NotificationUnusual VM Activity Notification Urgent Voice Messages Only All Voice Messages Setting Parameters for Unusual VM Activity Where Security Alerts Are LoggedAdding security values to the registry Setting the Type of Notification Setting Notification TimingOutcall to Cellular or PCS Phone Numbers Enabling Message Notification Setting Notification Business Hours Configuring Calling Restrictions Setting Call Restriction OptionsNo Restrictions on Outcalls Setting Other Call Restrictions Setting Answering Options One Hop Limit to Call Forwarding for a Transferred Call Forwarding All CallsHop Limit to Call Forwarding for Direct Calls To Voice Mail To the Operator Do Not Disturb Handling Busy Calls Setting Call Waiting OptionsHandling Unanswered Calls Forward to Voice Mail Enabling One Number Access Configuring One Number Access Disabling One Number Access One Number Access Options Using a Password Verification Setting Caller ID VerificationCall Screening Specifying Forwarding Numbers Setting Up Monitor Lists Configuring a Monitor ListRestrictions and Defaults To add members to the list To remove membersClick Remove Page Concept of signaling and media channels Setting Up IP Extensions Signaling and media channel between two IP phones Setting Up IP Extensions Setting Up IP Extensions Setting an IP Extension For local IP phone deployment Setting VoIP Codec for IP Extension For remote IP phone deployment Page AltiGen IP Phone Configuration Debug Parameter Description General Check the Reset IP Phone and Boot Download check boxes SettingRegistry Keep-Alive Duration-Indicates how often a SIP AltiGen IP Phone Configuration Mable Parameter Description ProgramKeys Workgroup Copy From Button Apply To Button Mobile Extension Configuration To set up a Mobile Extension Board Setting Up a Mobile Extension Add/Remove Mobile Trunks dialog box appears Boards window with virtual MobileExt board displayed To set up a mobile extension ExtensionAnywhere Configuration MobileExt dialog box opens Mobile Trunk Allocation-select either Shared or Dedicated ExtensionAnywhere Configuration MobileExt dialog box Mobile Trunks dialog box Mobile Extension Board Configuration dialog box Mobile Extension Limitations Voice Mail for Mobile ExtensionsPage Hunt Group Configuration Setting Up Huntgroups Overview of Huntgroup Configuration Window Establishing Basic Hunt Group Attributes To add a hunt groupTo set Group Information, type in the following Setting Call Restrictions Establishing Hunt Group MembershipTo add extensions to a hunt group Setting Hunt Group Mail Management Setting Login Status for System RestartTo remove extensions from a hunt group Huntgroup Configuration, Mail Management tab Setting E-mail Options Setting Mailbox Playback Options Huntgroup Configuration, Notification tab Setting the Type of Notification Setting Call Handling Options Forwarding options are as follows Setting a Hunt Group’s Call Distribution Rule Handling Calls when Group Members Are RNA/Logged Out Huntgroup Configuration, Queue Management tab Setting Queue Management Options To configure paging, select PBX Paging Group Configuration Paging Group Configuration Paging Group Configuration window To set up a Paging Group To remove members assigned to a Paging Group To add members to a Paging GroupPage Line Park Configuration Line Park Configuration window To set up a Line Park Group To delete a Line Park Group Page Workgroup Configuration System FeaturesWorkgroup Functionalities Agent Desktop Application AltiAgent Agent’s Phone OperationSupervisor’s Phone Operation Supervisor’s Desktop Application AltiSupervisor Activity Logging and Reporting Overview of Workgroup Configuration Window Creating and Configuring Workgroups Setting Up Workgroups Establishing Basic Workgroup AttributesTo create a workgroup Service Level Threshold Method Options section, select one of the following Workgroup Recording Options Establishing Workgroup Membership To add extensions to a workgroup Workgroup Configuration, Group Member tab Skill Level dialog box To remove extensions from a workgroup Business Hour Workgroup Configuration, Business Hours tab Parameter Description After Hours Setting Up Skill Based RoutingNon-Workday Handling Workgroup Configuration, Skill Based Routing tab To define a skill for a workgroup Setting Rules for Skill Based RoutingTo set skill-based routing rules Exact Match Sklr of Incoming Call Equal or Higher than Sklr of Incoming Call Examples Setting Workgroup Mail Management Workgroup Configuration, Mail Management tab Setting Mailbox Playback Options Workgroup Configuration, Notification tab Voice Mail Access Option Setting the Type of Notification Setting Call Handling Options Group Voice Mail Workgroup Configuration, Call Handling tab Set RNA Agent Auto Logout Check Box Setting IntraGroup Call Distribution Number of Rings Before HandlingSet RNA Agent Not Ready Check Box Announce Agent Info Enable Single Call Handling for Agents Inter Workgroup Call Distribution Queue Management Basic Queue Announcement Setting Queue Phrase Options Expected Wait Time Sampling Queue Overflow ForwardingTo set options for handling queue overflow Priority Promotion Quit Queue OptionSupervisor Queue Control Voice Mail Announcement Queue Management Advanced Menu Selection Use Default System Phrases Queue Position Expected Wait Time No Action Disconnect Queue Overflow Agent Logout Reason Codes Application Extension Queue Control Agent Logout Reason Configuration window Managing and Using MeetMe Conference MeetMe Conference FeaturesHardware requirements Setting the MeetMe Conference Extension MeetMe Conference WindowSelect PBX MeetMe Conference Management Working in the MeetMe Conference Window Creating a Meeting Using the Calendar Button One Time Only Meeting Monthly Meeting Weekly Meeting Mailing a Meeting Invitation Modifying the E-mail Template Starting and Stopping a MeetingContinuing a Meeting Beyond Its Duration Time Joining a Meeting Page Network Configuration Guidelines for VoIP ISP/Intranet Quality of Service QoSWAN Bandwidth WAN Router Configuration Firewall ConfigurationNetwork Using NAT Network Configuration Guidelines for AltiGen IP Phones Configuration Guidelines for NATPrivate Network Configuration Example Setup For the Remote IP Phone Using NATFor the Corporate LAN VPN Network Configuration Example For an H.323 IP Call from Another AltiWare on the InternetFor the Branch office LAN Local Secure Group Router 1s SettingRemote Secure Group Remote Security Gateway Router 2s public IP address should be a fixed IP address Router 2s SettingPage Enterprise VoIP Network Management Understanding VoIP Bandwidth Requirements User name Password Login Domain Via Server DomainAdmin gives youOpening AltiEnterprise Manager Configure Global Least Cost Routing Changing the AltiEnterprise Manager Password Setting VoIP Codec ProfilesConfiguration Buttons Tabs Displayed with the Servers Button Codec profile setting window in AltiEnterprise Manager Codec Codec Profile Table711/G.723/G.729 Silence Suppression Assigning Codec Profiles to IP Addresses RTP PacketLength ms To add IP addresses and address ranges and assign a codec Defining IP Networks Defining Your Network To define an address range Configuring a Public or Intranet Pipe Configuration example Configuring AltiServ Behind NAT Implementation details Defining the IP Dialing Table IP Dialing Table tab in AltiEnterprise Manager Server Name Server IDServer IP Address Remote Ext. Length Creating a Multi-site VoIP Domain Multi-site VoIP DomainPublish as a global Entry Click Create domain and join as master. a dialog box opens Check the Allow this server to be added to domain check box Declaring Additional Servers for the VoIP Domain Domain Name Working with Servers in the DomainServer ID Length Global Server Changing the Server ID Length Adding a Server to a VoIP DomainTo add a server to a VoIP domain Parameter Definition Rejoining a Server to the VoIP Domain Rejoin Managing Domain Users Scope of an Extension in the VoIP Domain Global System a Ext Domain Master System B System C Ext System a System B System C Scope Changing an Extension’s Scope from Local to GlobalLocal Conflict Situation 1 One Global and no conflict Changing an Extension’s Scope from Global to LocalSituation 2 One or more Global with conflict Ext System a System B System C Relocating a Global Extension Click Relocate Configuring Global Least Cost Routing Click the Global LCR Button To configure Global Least Cost Routing When Information May Be Out of Sync System Summary Report System Report Management IP Cumulative Traffic Statistics Resetting Cumulative Statistics Parameter Description Packets LostAverage Jitter Page Requirements Microsoft Exchange Integration To verify requirements, do the following, as necessary Windows Services window Under Log on as, select This account, and set Active Directory Users and Computers Window Exchange Server Configuration Go to Start Programs Microsoft Exchange System Manager Exchange System Manager Configuration Go to the Security tab and click Add Microsoft Exchange Integration Microsoft Exchange Integration To install Outlook 2000 to Corporate or Workgroup mode Installing Outlook 2000/2003 Client on the AltiWare System Outlook setup, Exchange Server Name and Mailbox Go to Start Control Panel Mail. Click the Mail Setup tab Select the Microsoft Exchange Server option, then click Next Mail Accounts Window To check the Outlook 2000 mode Outlook Options Outlook Services To configure an Outlook 2000 profile Enabling the Exchange Server To test the configuration Mail account configuration in Exchange Administrator Testing the Exchange Server Setup Enable Exchange Integration in AltiWare Admin To troubleshoot or double-check the server configuration Troubleshooting TipsTo check profiles To delete old profiles To gather trace files Application Settings groupPage Installing the Tapi Proxy Server To install AltiGen Tapi Proxy Server on the serverTapi Integration Install the AltiGen Tapi Service Provider on the Client Setting Up the ClientSet Up Phone and Modem Options Go to Start Settings Control Panel Phone and Modem Options Configuring phone and modem options Preferred line for calling section, select Phone Set Up Phone Dialer Making a Call in Microsoft Outlook Testing Tapi Service Provider on the Client System Tapi Integration Changing Tapi Configuration Parameters To change Tapi Configuration ParametersWindows, go to Control Panel Phone and Modem Options Tapi Integration AltiWare ACM 5.1 Administration Manual AltiGen Board Test Tools and ApplicationsPrograms AltiWare ACC/ACM Under Gateway Tools Under Utilities Backup and Restore Utility CT-Bus Test ToolTo run the CT-Bus Test Tool Scheduling Backups Backing Up FilesTo back up files To set backup schedules To restore backed up filesRestoring Backed up Files AltiWare Admin & Extension Security Checker Checking Extension Security AltiWare Admin & Extension Security Checker To check extension security Trace Collector Start & Stop All AltiGen Services Main AltiWare Trace \AltiServ\log Following describes the fields in the Trace Collector Service Provider Log Dump System Configuration DataIP Phone Dump Stand-alone AltiGateway Trace Limitations To use the Voice File Converter Voice File Converter To use Configuration Reader Read Config Work/Hunt Group Converter Work/Hunt Group Converter Tools and Applications AltiWare ACM 5.1 Administration Manual E1-R2 and E1 Isdn PRI Installations E1 R2 CAS InstallationChange the Configure Type to E1 Physical Layer Signaling Layer Country Signaling Values Set calling part categoryIncoming sequence DID/DNIS China MFC-R2 Ecuador MFC-R2 Mexico / Teléfonos de MFC-R2 Venezuela / Nacional Colombia MFC-R2 Ecuador MFC-LME MFC-R2 E1 Isdn PRI Installation Physical Layer Data Link layer Country Protocol Supported Message Setting Channel Maintenance Service Parameters/Request Information for T1 Required Service ParametersEquipment Information Technical Information for T1 with Voice Service Order Code Type of Registered Services ProvidedT1 Channel Assignment CSU/DSU Requirements Switch Type Service Parameters/Request Information for PRITechnical Information for PRI with Voice PRI Channel Assignment Service Parameters/Request Information for E1 Technical Information for E1 with VoiceE1 Channel Assignment Network Ports For external VoIP connection through a firewallGateway ID = Remote IP Phones Behind NAT Gateway ID=nTo connect the following applications through a Firewall TCP Page Technical Support & Product Repair Services How To Reach AltiGen Technical SupportTechnical Support Product Repair Technical Training for AdministratorsWho should attend? What do the courses cover? How can I register or where can I get more information? Page Troubleshooting VoIP-Common Symptoms and Solutions TroubleshootingPoor Voice Quality Cannot Make a Connection IP Resource Does Not Appear in Current Resource Statistics Index Dnis Master MAX ONA Page T1/PRI