AltiGen comm ACM 5.1 manual Setting up Extensions, About the Apply To Button, To add an extension

Chapter 15: Extension Configuration

There are three types of extensions:

•Physical Extensions are associated with a physical port and device, usually a telephone set. This is what most users think of as an extension.

•Virtual Extensions are not associated with a physical port. Virtual extensions can be used as message mailboxes and in telephone sharing environments. Users of a virtual extension can log in on any available station to access physical extension features using Feature Codes.

•IP Extensions are generally associated with an AltiGen IP phone. The option is unavailable when the Enable IP Extension option is not checked. When Enable IP Extension is checked, it will allow the AltiGen IP phone to log on as an IP extension.

About the Apply To Button

A change you make to an extension can often be applied to one or more other extensions by using the Apply To button.

Clicking the Apply To button pops up a list of all extensions to which the change can apply. Select the extensions to which you want to apply the change (all are selected, by default). Use the Shift or Ctrl keys to select several extensions.

The Apply To button is disabled unless a change you made can be applied to other extensions. When you use the button to apply changes to multiple extensions, it works on only those changed attributes that can be applied.

Setting up Extensions

Set up new extensions in the Extension Configuration window.

To add an extension:

1.Click the Add button below the Agent/Supervisor/Extension list. The Add New Extension dialog box opens.

2.Type in an Extension Number.

The number must begin with a number assigned to be used for extensions, and it must be the length assigned to extensions, both of which are set on the Number Plan tab in the System Configuration window, as described in “Setting a System Number Plan” on page 54.

3.If you have a multi-site setup, with multiple AltiServ systems connected over IP, a VoIP domain is created in the AltiEnterprise configuration. If you want to publish the

194AltiWare ACM 5.1 Administration Manual