AltiGen comm ACM 5.1 manual Setting Up Monitor Lists, Configuring a Monitor List

Chapter 15: Extension Configuration

Setting Up Monitor Lists

The Monitor List tab provides for setting up lists of extensions for which call processing events can be monitored by the extension user. Once a monitor list is established, the application logging into the extension can receive call events for the monitored extensions. The monitor list is available in the AltiView and AltiAgent Monitor windows, as well as Line Monitoring events in AltiGen SDK.

WARNING! Listening in to or recording a conversation without the consent of one or both parties may be a violation of local, state, and federal privacy laws. It is the responsibility of the users of this feature to assure they are in compliance with all applicable laws.

Restrictions and Defaults

•Monitoring is effective for physical and virtual extensions; physical and virtual extensions have monitoring rights, and can be monitored. If you place a physical or virtual extension in a Monitor List, that extension will show in the client application’s Monitor window.

•If you add an extension (1001, for example) that belongs to Workgroup A to the Monitor List for a member of Workgroup B, the Workgroup B member will only be able to pick up personal calls to 1001, not workgroup calls.

•In AltiSupervisor, the user can monitor only the workgroup(s) he or she logs in to, regardless of the monitoring rights assigned to his or her extension in AltiWare Administrator.

Configuring a Monitor List

To set up a monitor list, select the extension number to receive the monitoring rights from the Agent/Supervisor/Extension list, then click the Monitor List tab.

Figure 12. Extension Configuration, Monitor List tab

222AltiWare ACM 5.1 Administration Manual