AltiGen comm ACM 5.1 manual Forwarding All Calls, Hop Limit to Call Forwarding for Direct Calls

Chapter 15: Extension Configuration

To work with extension answering options, select the extension number from the Agent/Supervisor/Extension list, then click the Answering tab.

Figure 9. Extension Configuration, Answering tab

Forwarding All Calls

Call Forwarding is available to all types of extensions.

This is the Call Forwarding feature that is also accessible by the extension user by dialing #36.

A One Hop Limit to Call Forwarding for a Transferred Call

There is a one hop limit to call forwarding when the call that is being passed is a transferred call. For example, extension 100 receives a transferred call and forwards this call to extension 101; extension 101 is set to forward all calls to extension 102; extension 102 receives the call but CANNOT forward this call to another extension.

A 10-Hop Limit to Call Forwarding for Direct Calls

For direct calls, there is a “10-hop” limit to call forwarding. For example, extension 100 forwards to extension 101, 101 forwards to 102, 102 forwards to 103, and so on, through extension 120. A call to extension 100 will be forwarded to 101, which will forward to 102, which will forward to 103, and so on, until the call has been forwarded 10 times. At this point, the call will not be forwarded again; if the last extension in the forwarding chain does not answer, the call is sent to extension 100’s voice mail.

If there is a loop condition in the forwarding chain (for example, 100 forwards to 101, 101 to 102, and 102 back to 100), the call is sent to the first destination’s voice mail.

To enable call forwarding, check the Enable Call Forward to check box, then, using the drop-down list, indicate the forwarding destination. You can use Apply to to act on multiple extensions, with the restrictions discussed in the previous section. The forwarding options are as follows:

•To Voice Mail

•To AA—select the auto attendant number to use in the drop-down list under the option.

216AltiWare ACM 5.1 Administration Manual