AltiGen comm ACM 5.1 manual To remove extensions from a workgroup, Skill Level dialog box

Chapter 22: Workgroup Configuration

Figure 4. Skill Level dialog box

5.Click the desired Skill Level Index, then click OK.

Agents who are members of more than one workgroup can have a different skill level assigned in each group.

To remove extension(s) from a workgroup:

1.Click the extension number(s) in the Member list.

2.Click Remove to move them to the Not Member list.

Setting Login Status for System Restart

Whenever the system is restarted, the administrator can use the drop-down list at the bottom of the Group Member tab to:

•Keep Login Status—all group members retain their original login status for that group prior to restart (default setting)

•All Login—all group members are automatically logged into the assigned group after the system is restarted.

•All Logout—all group members are set to logout state when the system is restarted; members must re-log back into the assigned group.

Setting Business Hours

Settings on the Business Hours tab in the Workgroup Configuration window define how after-hours calls are handled for workgroups. An administrator can assign a Business Hours profile to a group, and also configure after-hours handling for each day of the week.

280AltiWare ACM 5.1 Administration Manual