Chapter 22: Workgroup Configuration

To set after-hours call handling, select the workgroup you want to work with from the Group List in the Workgroup Configuration window, then click the Business Hours tab.

Figure 5. Workgroup Configuration, Business Hours tab

Set the business schedule parameters as follows:

Parameter

Description

 

 

 

 

Business Hour

Use the drop-down list to select a Business

 

Hours profile to apply to the workgroup

 

(profiles are configured in the System

 

Configuration window—see “Setting

 

Business Hours” on page 60).

 

 

AltiWare ACM 5.1 Administration Manual 281

Page 295
Image 295
AltiGen comm ACM 5.1 manual Workgroup Configuration, Business Hours tab