AltiGen comm ACM 5.1 manual Call Log View Window, Workgroup View Window

Chapter 3: Getting Around AltiWare Administrator 5.1

Call Log View Window

The Call Log View window displays the line and trunk traffic history.

Prints selected log entries.

Clears the window of all data.

Figure 6. Call Log View window

The window displays, for the last 30 calls, the caller line or number, the callee, the starting time in 24-hour format and the length of the call. When the call is from another AltiGen system, the call is displayed as “Caller System IP Address-Extension Number.”

Workgroup View Window

The Workgroup View window displays data and statistics for workgroups:

Figure 7. Workgroup View window

This window displays the following data:

•Extension—the workgroup pilot extension number

•Name—the workgroup name

•Agents—the number of agents assigned to the workgroup

•Login—the number of agents logged into the workgroup

•Available—the number of logged in agents who are available to receive workgroup calls

•DND—the number of logged in agents who are unavailable with the Do Not Disturb status

•Wrapup—the number of agents who are in wrapup mode

•Not Ready—the number of logged in agents who are in Not Ready state

•Busy—the number of logged in agents who are currently on the phone

•Error—the number of logged in agents with extensions that are left off-hook or other user error

•Logout—the number of agents who are logged out from the workgroup

AltiWare ACM 5.1 Administration Manual 47