AltiGen comm ACM 5.1 manual Work/Hunt Group Converter

Work/Hunt Group Converter

AltiWare’s Work/Hunt Group Converter allows you to convert workgroups to hunt groups or hunt groups to workgroups.

To launch the Work/Hunt Group Converter, select Services > Utilities > Convert Work/Hunt Group. The Work/Hunt Group Converter window opens.

Figure 6. Work/Hunt Group Converter

Workgroups and hunt groups are listed on the left side of the window, member agents and non-agents are listed on the right side.

The Work/Hunt Group Converter can be used to convert:

•Agent to Non-Agent—If an agent belongs to any workgroup, it cannot be converted to a non-agent. When an agent is converted to a non-agent, all workgroup-related parameters will be cleared, including wrap-up time, inter-call delay, and outgoing workgroup number.

To convert, select the agent (indicated by YES in the Agent field) and click the Convert Agent button or double-click the agent.

•Non-Agent to Agent—To convert, select the non-agent (indicated by NO in the Agent field) and click the Convert Agent button or double-click the non-agent. Make sure you have enough agent licenses.

•Convert Workgroup to Hunt Group—when a workgroup is converted to a hunt group, its members are not changed, but the following parameters are cleared, including:

–voice recording setting

–queue time threshold

–queue overflow settings

–queue announcement

–agent announcement

400AltiWare ACM 5.1 Administration Manual