AltiGen comm ACM 5.1 manual Mail account configuration in Exchange Administrator

Chapter 27: Microsoft Exchange Integration

b.Go to the Exchange Server’s Global Address List, and for the Exchange mailbox that corresponds to this extension, type the First Name and Last Name exactly as they appear in the Extension Configuration dialog box.

c.In Extension Configuration, Mail Management tab, make sure that the E-mail Name field contains alphanumeric characters only and does not contain other characters such as spaces ( ) or periods ( . ).

d.On the Mail Management tab, select the Enable Exchange Message Synchronization option, then click OK.

Figure 23. Extension Configuration, Mail Management tab

3.In Exchange Manager, ensure that for each mailbox in Microsoft Exchange Server to be synchronized, the First Name and Last Name are exactly as they appear in their corresponding extensions in AltiWare Administrator.

Note: The Middle Initial field should be empty for Exchange Server mail accounts in order for Exchange integration to work properly.

Figure 24. Mail account configuration in Exchange Administrator

4.Use the preceding steps to double check the synchronization of all mailbox names used jointly by AltiWare and Exchange Server.

374AltiWare ACM 5.1 Administration Manual