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AltiGen comm ACM 5.1 manual

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Chapter 13: In Call Routing Configuration

180AltiWare ACM 5.1 Administration Manual

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AltiGen comm ACM 5.1 manual

Contents

AltiWare ACM Administration Manual Page Contents Getting Around AltiWare Administrator 5.1 System ConfigurationMultilingual Configuration Voice Mail ConfigurationAuto Attendant Configuration Call Recording ConfigurationTrunk Configuration 147 Application Extension ConfigurationBoard Configuration Extension Configuration Call Routing ConfigurationOut Call Routing Configuration Mobile Extension Configuration 239 Setting Up IP ExtensionsAltiGen IP Phone Configuration 233 Hunt Group ConfigurationWorkgroup Configuration Paging Group ConfigurationLine Park Configuration Managing and Using MeetMe Conference Network Configuration Guidelines for VoIP 315Microsoft Exchange Integration Enterprise VoIP Network Management 323System Report Management Tapi IntegrationTechnical Support & Product Repair Services E1-R2 and E1 Isdn PRI InstallationsRequired Service Parameters Tools and Applications 387Troubleshooting IndexXii AltiWare 5.1 Administration Manual About This Manual Related PublicationsAltiWare ACM 5.1 Administration Manual SIP Implementation OverviewTechnology Enhancements in Release Multi-Site Enterprise Management AltiEnterprise Manager Replaces Dina Manager and IP Dialing Table in 5.0ACapacity Improvements Voice Processing New Features and EnhancementsMulti-Chassis Gateway Support PBX CapacityClient Application New Features and Enhancements PBX New Features and EnhancementsCall Center New Features and Enhancements Supervisor CoachingAltiAgent IP Phone New Features and Enhancements IP600, IP710, IP705IPTalk Enhancements AltiSupervisorKey System Features IP PBX FeaturesOverview Overview Automatic Call Distribution Features Real Time Monitoring Overview Auto Attendant AA Features Voice Mail FeaturesInternet Integration Features System and Administration Features Voice over IP Features Multi-Site VoIP Management AltiEnterprise Manager Optional Add-On Software Overview AltiWare ACM 5.1 Administration Manual Minimum System Requirements Software Installation & License RegistrationFor AltiWare Administrator Supported Operating SystemsFor Online Help CPU, Memory, and HDD RequirementsFor AltiWare 5.1 Client Applications Number Triton or Quantum Boards perPreparation for Installation YESUpgrade and Migration Path Upgrading from 5.0A toMigrating from ACC 5.1 to ACM About License Keys and the System Key License Activation and Registration Procedures Dealer Installation IDWhen the System Has an Internet Connection Click the Proceed to Online Registration button Software Installation & License Registration Software Installation & License Registration Software Installation & License Registration When the System Has No Internet Connection Software Installation & License Registration Software Installation & License Registration Software Installation & License Registration Software Installation & License Registration Troubleshooting Error Messages Installing AltiWare Admin on a Network ClientUninstalling AltiWare Registering Online Without AltiWare AdminThrough Control Panel System Through Control Panel System Environment PathPage Getting Around AltiWare Administrator Logging In and OutServices Changing the PasswordAltiWare Administrator Main Window Main MenuQuick Access Toolbar Boards View Window View WindowsStatus Bar Extension View Window Boards windowTrunk View Window Trunk View windowCall Log View Window Workgroup View WindowMiddle part of the window Current Resource Statistics WindowTop part of the window Bottom part of the window Stopping the AltiGen Switching ServiceSetting the Refresh Interval Max Packet Loss Rate-thePrograms Available from the Windows Start Menu System Configuration Select System System ConfigurationCountry Setting General ParametersParameter Description System ID Distinctive Ring Timeout, Ring BackParameter Description Manager Extension System Home Area CodeGroup Members Setting a System Number PlanParameter Description Operator Extension Call SupervisionExtension Default PasswordParameter Description Number LengthDialed Digit Did NumberLength TranslatorParameter Description First Digit Translator Configuration Parameter Description Extension Dialed Digit Translator Assignment Change 9 to the Route Access code and configureFirst Digit Outcall Routing tableSetting Business Hours System Configuration, Business Hours tab Parameter Description DayRouting Calls on Holidays Parameter Description AM and PM SchedulesTo create a Holiday Profile To set call routing Configuring System Speed DialingTo update the date of annual holidays System Configuration, System Speed tab Adding Speed Dial EntriesDefining System Call Restrictions Editing Speed Dial EntriesSetting Local/Toll Free Area Codes Blocking Calls to Area Codes from All ExtensionsBlocking All Outgoing Calls Setting 10-Digit Dialing Area CodesLocking Attacked Extensions Enabling Hop Off for Tie TrunksAdding and Deleting Account Codes Setting up Call ReportsCreating Account Codes Internal Database Configuration Internal Log Service System Configuration, Call Reports tabExternal Remote Logging of Call Data Exporting Through a Local PortCountry-Relevant Settings Setting Toll Call PrefixesConfiguring Music On Hold and Recorded Announcements Audio Peripheral ConfigurationSetting Emergency Numbers Playing Music from a File for Music On Hold Setting Greeting and Update PromptsTo configure music on hold RTP Resource UsageTo configure overhead paging Configuring Overhead PagingTo play an update prompt every 60 seconds Check the Play Update Prompt Every 60 Seconds check boxSystem Configuration Feature Profiles System Configuration, Feature Profiles tabTo add a Feature Profile Session TypesGateway Management Multiple AltiGateways connected through a LANManaging AltiGateways System Gateway ManagementSetting Parameters Adding and Attaching a Gateway To add a gateway to the listTo attach a gateway to the AltiServ system Changing Gateway ID and PasswordDetaching and Deleting a Gateway To delete a gateway from the Gateway Management windowAltiGateway Configuration Tool AltiGateway Configuration Tool log-in dialog boxParameter Description Gateway Management AltiWare ACM 5.1 Administration Manual Managing Messages Voice Mail ConfigurationSelect System Voice Mail Configuration Count Setting Message Notification RetriesMaximum Retry Retry IntervalSetting E-mail Messaging Options Setting Message Management OptionsSetting Message Recording Options Postmaster Ext Creating Distribution ListsSynchronizing E-mail with Exchange Synchronize withVoice Mail Configuration, Voice Mail Distribution List tab Defining a Distribution ListPage Auto Attendant Configuration Planning Is EssentialAdding Auto Attendants Example AA PlanningEditing Auto Attendants To add an AA beyond the firstConfiguring Menu Items AA windowAction Description Collecting Digits To use the Collect Digits action Collect digitsMaking Auto Attendant Assignments Using Pre-Recorded PromptsPhrase Management Phrase #To record a custom phrase Using Professionally Recorded PhrasesRecording Custom Phrases from the AltiGen Phone To install professionally recorded phrases or prompts Multilingual Configuration Configuration OverviewCreating Language Phrase Packages Storing Language Phrase PackagesConfiguring for a Multilingual System To add a languageSelect System Multilingual Configuration AA tab Enabling Multilingual Support in the Auto AttendantConfiguring the Extension Extension User Can Change Language SettingTo assign feature code #12 to an extension To configure feature code #12 for language selectionTo enable feature code #12 Check the Language Selection Prompt check boxUsing Dnis to Set the Language Select PBX In Call Routing Configuration Dnis Routing tabWhich Language Will Be Used? Call Recording Configuration Description of the Recorded File NameCheck the Enable Centralized Recording check box Configuring Call RecordingTo Enable and Configure Centralized Recording Using a Remote Shared Directory This invokes the Add Network Place Wizard Map Network DriveClick Next. You’ll see the screen below Add Network Place Wizard Internet/Network Address Confirmation screen Call Recording Configuration Application Extension Configuration Application Extension SetupTo set up an application extension Application Failover PlanApplication Information Readying the ApplicationPage Board Configuration Boards window AltiWare ACM 5.1 Administration ManualReset Board button Reset Channel Group buttonBoard Configuration Board InfoConfiguring the Quantum Board Using the Triton Resource BoardUsing the Triton MeetMe Conference Board Configuring the Triton Analog Station Board Overview Configuring the Triton Analog Trunk LS/GS and LS BoardsConfiguring the Triton VoIP Board Configuration Configuring the Triton T1/E1 BoardConfiguring the Board Overview of the Triton T1/E1 BoardT1 and E1 Configuration Triton T1/E1 Configuration dialog boxError Message Meaning Action Reading the Status MessagesError Meaning Reading the StatisticsSetting the Configurable Options OptionSystem Clock Master Setting up Channels on the Triton T1/E1 BoardT1/E1 Clocking T1 PRI Protocol Configuration dialog box top half Selecting Span TypesE1 PRI Protocol Configuration dialog box top half Setting the Isdn PRI Switch Mode AT&T 4ESS PRI AT&T 5ESS PRIE1 PRI Configuring an Isdn Numbering Plan PRI Isdn Numbering Plan dialog boxChannel Maintenance Message Setting the NSFSetting a TEI Setting PRI Calling Numbers PRI Calling Number SettingInstalling a Channel Service Unit CSU Troubleshooting T1/E1-Common SymptomsConfiguring Virtual Boards Sipsp and H323SP Configuring the Sipsp BoardConfiguring the H323SP Board H323 ConfigurationConfiguring the MAX Board Configuring the Virtual MobileExt Board MAX Board Configuration windowBoard Configuration AltiWare ACM 5.1 Administration Manual Channel Identification Trunk ConfigurationTrunks Out of Service Opening the Trunk Configuration Window Select PBX Trunk ConfigurationTrunk Configuration, General tab Selecting Trunks to Set AttributesConfiguring One or Multiple Trunks Setting General Trunk AttributesTrunk Dialing Scheme-Overlap or En-bloc dialing Trunk Configuration Trunk Configuration H323 Tie Trunk Properties SIP Tie Trunk PropertiesConfiguring a SIP Trunk SIP Trunk PropertiesSIP Trunk Configuration dialog box opens Wink Start default Parameter Description T1 robbed-bit signaling ProtocolDialing Delay Triton T1/E1 Trunk PropertiesDigit Max. secondsBefore the first Between digitsCaller ID and did Incoming Sequence Example Sample Incoming Sequence windowLoop Start Trunk Triton Analog Trunk GS/LS PropertiesParameter Description Interface Type Ground Start TrunkCaller ID Receiving Enable Dial ToneParameter Description Incoming Ring Centrex FlashTransmission Gain Parameter Description Tone DisconnectReceiver Rx Level at 600 Ohms Using the Match Impedance ButtonPerforming Impedance Match on Your Own Clicking the Test Rx Level button. See Test Rx LevelMeasuring the Rx Level of a Trunk Channel Match Result ButtonIf You Need to Improve the Rx Level If You Don’t Have the Milli-Watt Test NumberSet the Timeout to Repeat Current Level Setting trunk In Call Routing to an AA Trunk Configuration Loop Start Quantum Trunk General ConfigurationQuantum Trunk Properties Ground StartReceive from CO DB GainParameter Description Transmit to CO Web IP Calls Incoming Call RoutingRegular Trunk Calls Trunk Configuration, Out Call Blocking tab Outgoing Call BlockingTrunk Configuration AltiWare ACM 5.1 Administration Manual Call Routing Configuration Step Routing ProcessCaller ID Routing Adding and Deleting Caller ID Route EntriesDnis Routing Defining Caller ID RoutingAdding and Deleting Dnis Route Entries Defining Dnis RoutingCall Routing Configuration Page Using the route access code Out Call Routing ConfigurationUsing the trunk access code Configuring Out Call Routing Working with Route Definitions To delete a route Setting Default RoutesTo create a route Out Call Routing Configuration, Default Routes tab Working on Dialing PatternsTo create a dialing pattern To delete a dialing patternDialing pattern configuration tips Configuration Example Solving 10-digit Dialing Out Call Routing Configuration Resolving Dialing Delay for Non-USA/Canada Countries Out Call Routing Configuration Page Extension Configuration Select PBX Extension ConfigurationTo add an extension Setting up ExtensionsAbout the Apply To Button Type in an Extension NumberSetting Personal Information Numbers Letters Forced Account Code Personal Call Recording OptionsPhysical Location and Type Changing the TypeChanging the Location Setting the Line PropertiesAssigning a Location to a Physical Extension Quantum Line PropertiesTriton Analog Station Line Properties Format Caller ID SignalSignal Type None Message WaitingIP Extension Configuration Phone Display OptionsAlti-IP 600 and IP 705 Phone Display Notes Configuring Group Options for an ExtensionTo configure group options for an individual extension To set the extension wrap-up time Setting Wrap-up TimeAdding or Removing Group Assignments Check the Allow Workgroup Wrap Up Time check boxPicking Up a Call from the Workgroup Queue Setting up Station Speed DialingSetting Inter Call Delay Logging Outbound Workgroup CallsSetting the Mailbox Options To add or edit an entryDisabling a Mailbox Setting an Information-Only MailboxSMTP/POP3 Setting Synchronizing with Exchange ServerPress 0 Option Setting Message Playback OptionsMail Forwarding Options Setting Message Notification Options Setting Mailbox CapacitiesUnusual VM Activity Notification Setting the Message Types for NotificationEmergency Notification Urgent Voice Messages Only All Voice MessagesAdding security values to the registry Setting Parameters for Unusual VM ActivityWhere Security Alerts Are Logged Outcall to Cellular or PCS Phone Numbers Setting the Type of NotificationSetting Notification Timing Setting Notification Business Hours Enabling Message NotificationNo Restrictions on Outcalls Configuring Calling RestrictionsSetting Call Restriction Options Setting Answering Options Setting Other Call RestrictionsHop Limit to Call Forwarding for Direct Calls Forwarding All CallsOne Hop Limit to Call Forwarding for a Transferred Call To Voice MailDo Not Disturb To the OperatorHandling Unanswered Calls Setting Call Waiting OptionsHandling Busy Calls Forward to Voice MailConfiguring One Number Access Enabling One Number AccessOne Number Access Options Disabling One Number AccessCall Screening Setting Caller ID VerificationUsing a Password Verification Specifying Forwarding NumbersRestrictions and Defaults Setting Up Monitor ListsConfiguring a Monitor List Click Remove To add members to the listTo remove members Page Setting Up IP Extensions Concept of signaling and media channelsSignaling and media channel between two IP phones Setting Up IP Extensions Setting Up IP Extensions Setting an IP Extension Setting VoIP Codec for IP Extension For local IP phone deploymentFor remote IP phone deployment Page AltiGen IP Phone Configuration Parameter Description General DebugRegistry Keep-Alive Duration-Indicates how often a SIP Check the Reset IP Phone and Boot Download check boxesSetting AltiGen IP Phone Configuration Keys Parameter Description ProgramMable WorkgroupApply To Button Copy From ButtonMobile Extension Configuration Setting Up a Mobile Extension To set up a Mobile Extension BoardAdd/Remove Mobile Trunks dialog box appears To set up a mobile extension Boards window with virtual MobileExt board displayedExtensionAnywhere Configuration MobileExt dialog box opens ExtensionAnywhere Configuration MobileExt dialog box Mobile Trunk Allocation-select either Shared or DedicatedMobile Trunks dialog box Mobile Extension Board Configuration dialog box Voice Mail for Mobile Extensions Mobile Extension LimitationsPage Hunt Group Configuration Overview of Huntgroup Configuration Window Setting Up HuntgroupsTo set Group Information, type in the following Establishing Basic Hunt Group AttributesTo add a hunt group To add extensions to a hunt group Setting Call RestrictionsEstablishing Hunt Group Membership To remove extensions from a hunt group Setting Hunt Group Mail ManagementSetting Login Status for System Restart Setting E-mail Options Huntgroup Configuration, Mail Management tabSetting Mailbox Playback Options Huntgroup Configuration, Notification tab Setting the Type of Notification Setting Call Handling Options Forwarding options are as follows Setting a Hunt Group’s Call Distribution Rule Handling Calls when Group Members Are RNA/Logged Out Setting Queue Management Options Huntgroup Configuration, Queue Management tabPaging Group Configuration To configure paging, select PBX Paging Group ConfigurationTo set up a Paging Group Paging Group Configuration windowTo add members to a Paging Group To remove members assigned to a Paging GroupPage Line Park Configuration To set up a Line Park Group Line Park Configuration windowTo delete a Line Park Group Page Workgroup Functionalities Workgroup ConfigurationSystem Features Supervisor’s Phone Operation Agent’s Phone OperationAgent Desktop Application AltiAgent Supervisor’s Desktop Application AltiSupervisorActivity Logging and Reporting Creating and Configuring Workgroups Overview of Workgroup Configuration WindowTo create a workgroup Setting Up WorkgroupsEstablishing Basic Workgroup Attributes Service Level Threshold Workgroup Recording Options Method Options section, select one of the followingEstablishing Workgroup Membership Workgroup Configuration, Group Member tab To add extensions to a workgroupTo remove extensions from a workgroup Skill Level dialog boxWorkgroup Configuration, Business Hours tab Business HourNon-Workday Setting Up Skill Based RoutingParameter Description After Hours HandlingWorkgroup Configuration, Skill Based Routing tab To set skill-based routing rules Setting Rules for Skill Based RoutingTo define a skill for a workgroup Exact Match Sklr of Incoming CallExamples Equal or Higher than Sklr of Incoming CallSetting Workgroup Mail Management Workgroup Configuration, Mail Management tab Setting Mailbox Playback Options Voice Mail Access Option Workgroup Configuration, Notification tabSetting the Type of Notification Setting Call Handling Options Workgroup Configuration, Call Handling tab Group Voice MailSet RNA Agent Auto Logout Check Box Set RNA Agent Not Ready Check Box Setting IntraGroup Call DistributionNumber of Rings Before Handling Enable Single Call Handling for Agents Announce Agent InfoQueue Management Basic Inter Workgroup Call DistributionSetting Queue Phrase Options Queue AnnouncementTo set options for handling queue overflow Expected Wait Time SamplingQueue Overflow Forwarding Supervisor Queue Control Quit Queue OptionPriority Promotion Voice MailQueue Management Advanced AnnouncementUse Default System Phrases Queue Position Expected Wait Time Menu SelectionQueue Overflow No Action DisconnectApplication Extension Queue Control Agent Logout Reason CodesAgent Logout Reason Configuration window Hardware requirements Managing and Using MeetMe ConferenceMeetMe Conference Features Select PBX MeetMe Conference Management Setting the MeetMe Conference ExtensionMeetMe Conference Window Working in the MeetMe Conference Window Using the Calendar Button Creating a MeetingOne Time Only Meeting Weekly Meeting Monthly MeetingMailing a Meeting Invitation Continuing a Meeting Beyond Its Duration Time Modifying the E-mail TemplateStarting and Stopping a Meeting Joining a Meeting Page WAN Bandwidth Network Configuration Guidelines for VoIPISP/Intranet Quality of Service QoS Network Using NAT WAN Router ConfigurationFirewall Configuration Private Network Configuration Example Network Configuration Guidelines for AltiGen IP PhonesConfiguration Guidelines for NAT For the Corporate LAN SetupFor the Remote IP Phone Using NAT For the Branch office LAN VPN Network Configuration ExampleFor an H.323 IP Call from Another AltiWare on the Internet Remote Secure Group Router 1s SettingLocal Secure Group Remote Security GatewayRouter 2s Setting Router 2s public IP address should be a fixed IP addressPage Enterprise VoIP Network Management Understanding VoIP Bandwidth Requirements Opening AltiEnterprise Manager User name Password Login Domain Via ServerDomainAdmin gives you Configure Global Least Cost Routing Configuration Buttons Setting VoIP Codec ProfilesChanging the AltiEnterprise Manager Password Tabs Displayed with the Servers ButtonCodec profile setting window in AltiEnterprise Manager 711/G.723/G.729 Codec Profile TableCodec Silence SuppressionLength ms Assigning Codec Profiles to IP AddressesRTP Packet To add IP addresses and address ranges and assign a codec Defining IP Networks Defining Your Network Configuring a Public or Intranet Pipe To define an address rangeConfiguring AltiServ Behind NAT Configuration exampleDefining the IP Dialing Table Implementation detailsIP Dialing Table tab in AltiEnterprise Manager Server IP Address Server IDServer Name Remote Ext. LengthPublish as a global Multi-site VoIP DomainCreating a Multi-site VoIP Domain EntryCheck the Allow this server to be added to domain check box Click Create domain and join as master. a dialog box opensDeclaring Additional Servers for the VoIP Domain Server ID Length Working with Servers in the DomainDomain Name Global ServerTo add a server to a VoIP domain Adding a Server to a VoIP DomainChanging the Server ID Length Parameter DefinitionRejoining a Server to the VoIP Domain Managing Domain Users RejoinScope of an Extension in the VoIP Domain System a Ext Domain Master System B System C GlobalLocal Changing an Extension’s Scope from Local to GlobalExt System a System B System C Scope ConflictSituation 2 One or more Global with conflict Changing an Extension’s Scope from Global to LocalSituation 1 One Global and no conflict Ext System a System B System CRelocating a Global Extension Click Relocate Configuring Global Least Cost Routing To configure Global Least Cost Routing Click the Global LCR ButtonWhen Information May Be Out of Sync System Report Management System Summary ReportIP Cumulative Traffic Statistics Average Jitter Resetting Cumulative StatisticsParameter Description Packets Lost Page Microsoft Exchange Integration RequirementsWindows Services window To verify requirements, do the following, as necessaryUnder Log on as, select This account, and set Exchange Server Configuration Active Directory Users and Computers WindowExchange System Manager Configuration Go to Start Programs Microsoft Exchange System ManagerGo to the Security tab and click Add Microsoft Exchange Integration Microsoft Exchange Integration Installing Outlook 2000/2003 Client on the AltiWare System To install Outlook 2000 to Corporate or Workgroup modeGo to Start Control Panel Mail. Click the Mail Setup tab Outlook setup, Exchange Server Name and MailboxSelect the Microsoft Exchange Server option, then click Next To check the Outlook 2000 mode Mail Accounts WindowOutlook Options To configure an Outlook 2000 profile Outlook ServicesTo test the configuration Enabling the Exchange ServerMail account configuration in Exchange Administrator Enable Exchange Integration in AltiWare Admin Testing the Exchange Server SetupTo check profiles Troubleshooting TipsTo troubleshoot or double-check the server configuration To delete old profilesApplication Settings group To gather trace filesPage Tapi Integration Installing the Tapi Proxy ServerTo install AltiGen Tapi Proxy Server on the server Set Up Phone and Modem Options Setting Up the ClientInstall the AltiGen Tapi Service Provider on the Client Go to Start Settings Control Panel Phone and Modem OptionsConfiguring phone and modem options Set Up Phone Dialer Preferred line for calling section, select PhoneTesting Tapi Service Provider on the Client System Making a Call in Microsoft OutlookTapi Integration Windows, go to Control Panel Phone and Modem Options Changing Tapi Configuration ParametersTo change Tapi Configuration Parameters Tapi Integration AltiWare ACM 5.1 Administration Manual Programs AltiWare ACC/ACM Under Gateway Tools Tools and ApplicationsAltiGen Board Test Under UtilitiesTo run the CT-Bus Test Tool Backup and Restore UtilityCT-Bus Test Tool To back up files Scheduling BackupsBacking Up Files Restoring Backed up Files To set backup schedulesTo restore backed up files AltiWare Admin & Extension Security Checker AltiWare Admin & Extension Security Checker Checking Extension SecurityTo check extension security Start & Stop All AltiGen Services Trace CollectorFollowing describes the fields in the Trace Collector Main AltiWare Trace \AltiServ\logIP Phone Dump System Configuration DataService Provider Log Dump Stand-alone AltiGateway TraceLimitations Voice File Converter To use the Voice File ConverterRead Config To use Configuration ReaderWork/Hunt Group Converter Work/Hunt Group ConverterTools and Applications AltiWare ACM 5.1 Administration Manual Change the Configure Type to E1 E1-R2 and E1 Isdn PRI InstallationsE1 R2 CAS Installation Physical Layer Signaling Layer Incoming sequence DID/DNIS Country Signaling ValuesSet calling part category China MFC-R2 Ecuador MFC-R2 Mexico / Teléfonos de MFC-R2 Venezuela / Nacional Colombia MFC-R2 Ecuador MFC-LME MFC-R2 E1 Isdn PRI Installation Physical Layer Data Link layer Channel Maintenance Country Protocol Supported Message SettingEquipment Information Required Service ParametersService Parameters/Request Information for T1 Technical Information for T1 with VoiceT1 Channel Assignment Type of Registered Services ProvidedService Order Code CSU/DSU RequirementsTechnical Information for PRI with Voice Service Parameters/Request Information for PRISwitch Type PRI Channel AssignmentE1 Channel Assignment Service Parameters/Request Information for E1Technical Information for E1 with Voice Gateway ID = Network PortsFor external VoIP connection through a firewall To connect the following applications through a Firewall Remote IP Phones Behind NATGateway ID=n TCP Page Technical Support Technical Support & Product Repair ServicesHow To Reach AltiGen Technical Support Who should attend? Technical Training for AdministratorsProduct Repair What do the courses cover?How can I register or where can I get more information? Page Poor Voice Quality TroubleshootingTroubleshooting VoIP-Common Symptoms and Solutions Cannot Make a ConnectionIP Resource Does Not Appear in Current Resource Statistics Index Dnis Master MAX ONA Page T1/PRI