AltiGen comm ACM 5.1 Caller ID and did Incoming Sequence Example, Sample Incoming Sequence window

Chapter 12: Trunk Configuration

Caller ID and DID Incoming Sequence Example

The following is an example of a Caller ID and DID/DNIS incoming sequence window.

Figure 7. Sample Incoming Sequence window

When a call comes in, the system tries to match the incoming sequence to either the first or second Incoming Sequence Digit String sequence. If no match is found, no Caller ID or DID digits will be collected.

•The system waits 3 seconds for the first digit to arrive. If the symbol is a #, it continues with the first sequence. Otherwise, it looks for a match to the first (and only) symbol in the second sequence, the DID/DNIS number.

•For the example, let’s say the system receives the #. It then waits 1 second between each digit for the next digit until all digits are received. The * symbol is a delimiter between Caller ID and DID digits.

In this example, the AltiWare ACC/ACM system is expecting either the sequence #CID*DID or only DID digits for incoming calls. If no match is found for either sequence, no Caller ID or DID digits are collected.

AltiWare ACM 5.1 Administration Manual 159