AltiGen comm ACM 5.1 manual Do Not Disturb, To the Operator

Models: ACM 5.1

1 454
Download 454 pages 40.28 Kb
Page 231
Image 231

Chapter 15: Extension Configuration

To an Extension—select an extension from the drop-down list.

To a Group—select a group from the drop-down list.

To the Operator

To an Outside Number—this option is available if it is allowed in the Other Call Restrictions option in the Restriction tab, as discussed in “Setting Other Call Restrictions” on page 215. Also, see “Outcall to Cellular or PCS Phone Numbers” on page 212.

If you choose Outside Number, select a trunk or route access code to use in the small drop-down list on the left, and type in the full prefix and phone number.

To an App Ext—when used in conjunction with an SDK-based application.

To Line Park—if configured, select a Line Park group (configured in “Line Park Configuration” on page 267) from the drop-down list.

To Free Format— This option is available only to virtual extensions.

Note: Using an IP extension, APC extension, or Paging Group as a forward target is not supported. Forwarding over IP and E1 trunks is not supported.

You can enter up to 40 digits and can use 0-9, *, #, and “,”. One “,” represents one second of delay.

You can use this configuration to send out additional DTMF digits to an extension, hunt group/workgroup, or outside number. Here is an example: Virtual extension

100is set to forward all calls to "200,,,123". Extension 101 makes a call to extension

100.The call is forwarded to 200. If 200 is an extension, 3 seconds after extension

200picks up the call, extension 200 should hear DTMF tones (123). If 200 is a hunt group or workgroup with agent 201 and 202, when the agent (either 201 or 202) picks up the call, after 3 seconds the agent should hear DTMF tones (123).

Two other examples using Free Format: "92529712,,,,,5,,,211" means dial trunk access code 9, and an outside number 2529712, wait 5 seconds, dial 5, and wait 3 seconds, then dial 211. Second example: "102,,01,,,5#" means dial extension 102, wait 2 seconds, dial 01, wait 3 seconds, and then dial 5#.

For a trunk call, the wait time starts right after the digits are dialed (even while the target phone is ringing). For an extension call, the wait time starts after connecting to the extension (it does not start from ringing).

To Paging Trunk—This option is available only to virtual extensions. To use this option, you have to select a paging trunk in Trunk Configuration.

Note: Forwarding calls to a pager is possible but not recommended since callers will only hear what is heard when calling a pager and will not know to enter a return phone number unless instructed.

Do Not Disturb

Enable Do Not Disturb—Check this option to send all calls for the selected extension(s) to the extension’s voice mail. This feature is also accessible by the user at the user’s station by dialing #33. Note that this overrides any One Number Access settings for the extension.

AltiWare ACM 5.1 Administration Manual 217

Page 231
Image 231
AltiGen comm ACM 5.1 manual Do Not Disturb, To the Operator