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AltiGen comm manual AltiWare ACM 5.1 Administration Manual

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AltiGen comm manual AltiWare ACM 5.1 Administration Manual

Contents

AltiWare ACM Administration Manual Page Contents Getting Around AltiWare Administrator 5.1 System ConfigurationVoice Mail Configuration Auto Attendant ConfigurationMultilingual Configuration Call Recording ConfigurationBoard Configuration Application Extension ConfigurationTrunk Configuration 147 Out Call Routing Configuration Call Routing ConfigurationExtension Configuration Setting Up IP Extensions AltiGen IP Phone Configuration 233Mobile Extension Configuration 239 Hunt Group ConfigurationLine Park Configuration Paging Group ConfigurationWorkgroup Configuration Managing and Using MeetMe Conference Network Configuration Guidelines for VoIP 315Enterprise VoIP Network Management 323 System Report ManagementMicrosoft Exchange Integration Tapi IntegrationE1-R2 and E1 Isdn PRI Installations Required Service ParametersTechnical Support & Product Repair Services Tools and Applications 387Troubleshooting IndexXii AltiWare 5.1 Administration Manual About This Manual Related PublicationsAltiWare ACM 5.1 Administration Manual Technology Enhancements in Release OverviewSIP Implementation Multi-Site Enterprise Management AltiEnterprise Manager Replaces Dina Manager and IP Dialing Table in 5.0AVoice Processing New Features and Enhancements Multi-Chassis Gateway SupportCapacity Improvements PBX CapacityPBX New Features and Enhancements Call Center New Features and EnhancementsClient Application New Features and Enhancements Supervisor CoachingIP Phone New Features and Enhancements IP600, IP710, IP705 IPTalk EnhancementsAltiAgent AltiSupervisorKey System Features IP PBX FeaturesOverview Overview Automatic Call Distribution Features Real Time Monitoring Overview Auto Attendant AA Features Voice Mail FeaturesInternet Integration Features System and Administration Features Voice over IP Features Multi-Site VoIP Management AltiEnterprise Manager Optional Add-On Software Overview AltiWare ACM 5.1 Administration Manual Software Installation & License Registration For AltiWare AdministratorMinimum System Requirements Supported Operating SystemsCPU, Memory, and HDD Requirements For AltiWare 5.1 Client ApplicationsFor Online Help Number Triton or Quantum Boards perPreparation for Installation YESUpgrade and Migration Path Upgrading from 5.0A toMigrating from ACC 5.1 to ACM About License Keys and the System Key License Activation and Registration Procedures Dealer Installation IDWhen the System Has an Internet Connection Click the Proceed to Online Registration button Software Installation & License Registration Software Installation & License Registration Software Installation & License Registration When the System Has No Internet Connection Software Installation & License Registration Software Installation & License Registration Software Installation & License Registration Software Installation & License Registration Installing AltiWare Admin on a Network Client Uninstalling AltiWareTroubleshooting Error Messages Registering Online Without AltiWare AdminThrough Control Panel System Through Control Panel System Environment PathPage Getting Around AltiWare Administrator Logging In and OutChanging the Password AltiWare Administrator Main WindowServices Main MenuQuick Access Toolbar Status Bar View WindowsBoards View Window Extension View Window Boards windowTrunk View Window Trunk View windowCall Log View Window Workgroup View WindowTop part of the window Current Resource Statistics WindowMiddle part of the window Stopping the AltiGen Switching Service Setting the Refresh IntervalBottom part of the window Max Packet Loss Rate-thePrograms Available from the Windows Start Menu System Configuration Select System System ConfigurationParameter Description System ID Setting General ParametersCountry Timeout, Ring Back Parameter Description Manager ExtensionDistinctive Ring System Home Area CodeSetting a System Number Plan Parameter Description Operator ExtensionGroup Members Call SupervisionDefault Password Parameter DescriptionExtension Number LengthDid Number LengthDialed Digit TranslatorParameter Description First Digit Translator Configuration Parameter Description Extension Dialed Digit Translator Change 9 to the Route Access code and configure First DigitAssignment Outcall Routing tableSetting Business Hours System Configuration, Business Hours tab Parameter Description DayRouting Calls on Holidays Parameter Description AM and PM SchedulesTo create a Holiday Profile To update the date of annual holidays Configuring System Speed DialingTo set call routing System Configuration, System Speed tab Adding Speed Dial EntriesDefining System Call Restrictions Editing Speed Dial EntriesSetting Local/Toll Free Area Codes Blocking Calls to Area Codes from All ExtensionsSetting 10-Digit Dialing Area Codes Locking Attacked ExtensionsBlocking All Outgoing Calls Enabling Hop Off for Tie TrunksCreating Account Codes Setting up Call ReportsAdding and Deleting Account Codes Internal Database Configuration Internal Log Service System Configuration, Call Reports tabExternal Remote Logging of Call Data Exporting Through a Local PortCountry-Relevant Settings Setting Toll Call PrefixesSetting Emergency Numbers Audio Peripheral ConfigurationConfiguring Music On Hold and Recorded Announcements Setting Greeting and Update Prompts To configure music on holdPlaying Music from a File for Music On Hold RTP Resource UsageConfiguring Overhead Paging To play an update prompt every 60 secondsTo configure overhead paging Check the Play Update Prompt Every 60 Seconds check boxSystem Configuration Feature Profiles System Configuration, Feature Profiles tabTo add a Feature Profile Session TypesGateway Management Multiple AltiGateways connected through a LANManaging AltiGateways System Gateway ManagementSetting Parameters Adding and Attaching a Gateway To add a gateway to the listChanging Gateway ID and Password Detaching and Deleting a GatewayTo attach a gateway to the AltiServ system To delete a gateway from the Gateway Management windowAltiGateway Configuration Tool AltiGateway Configuration Tool log-in dialog boxParameter Description Gateway Management AltiWare ACM 5.1 Administration Manual Select System Voice Mail Configuration Voice Mail ConfigurationManaging Messages Setting Message Notification Retries Maximum RetryCount Retry IntervalSetting Message Recording Options Setting Message Management OptionsSetting E-mail Messaging Options Creating Distribution Lists Synchronizing E-mail with ExchangePostmaster Ext Synchronize withVoice Mail Configuration, Voice Mail Distribution List tab Defining a Distribution ListPage Auto Attendant Configuration Planning Is EssentialAdding Auto Attendants Example AA PlanningEditing Auto Attendants To add an AA beyond the firstConfiguring Menu Items AA windowAction Description Collecting Digits To use the Collect Digits action Collect digitsUsing Pre-Recorded Prompts Phrase ManagementMaking Auto Attendant Assignments Phrase #Recording Custom Phrases from the AltiGen Phone Using Professionally Recorded PhrasesTo record a custom phrase To install professionally recorded phrases or prompts Multilingual Configuration Configuration OverviewCreating Language Phrase Packages Storing Language Phrase PackagesConfiguring for a Multilingual System To add a languageSelect System Multilingual Configuration AA tab Enabling Multilingual Support in the Auto AttendantConfiguring the Extension Extension User Can Change Language SettingTo configure feature code #12 for language selection To enable feature code #12To assign feature code #12 to an extension Check the Language Selection Prompt check boxUsing Dnis to Set the Language Select PBX In Call Routing Configuration Dnis Routing tabWhich Language Will Be Used? Call Recording Configuration Description of the Recorded File NameTo Enable and Configure Centralized Recording Configuring Call RecordingCheck the Enable Centralized Recording check box Using a Remote Shared Directory This invokes the Add Network Place Wizard Map Network DriveClick Next. You’ll see the screen below Add Network Place Wizard Internet/Network Address Confirmation screen Call Recording Configuration Application Extension Configuration Application Extension SetupTo set up an application extension Application Failover PlanApplication Information Readying the ApplicationPage Board Configuration Boards window AltiWare ACM 5.1 Administration ManualReset Channel Group button Board ConfigurationReset Board button Board InfoUsing the Triton MeetMe Conference Board Using the Triton Resource BoardConfiguring the Quantum Board Configuring the Triton Analog Station Board Configuring the Triton VoIP Board Configuring the Triton Analog Trunk LS/GS and LS BoardsOverview Configuring the Triton T1/E1 Board Configuring the BoardConfiguration Overview of the Triton T1/E1 BoardT1 and E1 Configuration Triton T1/E1 Configuration dialog boxError Message Meaning Action Reading the Status MessagesError Meaning Reading the StatisticsSetting the Configurable Options OptionT1/E1 Clocking Setting up Channels on the Triton T1/E1 BoardSystem Clock Master T1 PRI Protocol Configuration dialog box top half Selecting Span TypesE1 PRI Protocol Configuration dialog box top half Setting the Isdn PRI Switch Mode AT&T 4ESS PRI AT&T 5ESS PRIE1 PRI Configuring an Isdn Numbering Plan PRI Isdn Numbering Plan dialog boxSetting a TEI Setting the NSFChannel Maintenance Message Setting PRI Calling Numbers PRI Calling Number SettingInstalling a Channel Service Unit CSU Troubleshooting T1/E1-Common SymptomsConfiguring Virtual Boards Sipsp and H323SP Configuring the Sipsp BoardConfiguring the H323SP Board H323 ConfigurationConfiguring the MAX Board Configuring the Virtual MobileExt Board MAX Board Configuration windowBoard Configuration AltiWare ACM 5.1 Administration Manual Trunks Out of Service Trunk ConfigurationChannel Identification Opening the Trunk Configuration Window Select PBX Trunk ConfigurationTrunk Configuration, General tab Selecting Trunks to Set AttributesConfiguring One or Multiple Trunks Setting General Trunk AttributesTrunk Dialing Scheme-Overlap or En-bloc dialing Trunk Configuration Trunk Configuration H323 Tie Trunk Properties SIP Tie Trunk PropertiesConfiguring a SIP Trunk SIP Trunk PropertiesSIP Trunk Configuration dialog box opens Parameter Description T1 robbed-bit signaling Protocol Dialing DelayWink Start default Triton T1/E1 Trunk PropertiesMax. seconds Before the firstDigit Between digitsCaller ID and did Incoming Sequence Example Sample Incoming Sequence windowTriton Analog Trunk GS/LS Properties Parameter Description Interface TypeLoop Start Trunk Ground Start TrunkEnable Dial Tone Parameter Description Incoming RingCaller ID Receiving Centrex FlashReceiver Parameter Description Tone DisconnectTransmission Gain Using the Match Impedance Button Performing Impedance Match on Your OwnRx Level at 600 Ohms Clicking the Test Rx Level button. See Test Rx LevelMeasuring the Rx Level of a Trunk Channel Match Result ButtonIf You Need to Improve the Rx Level If You Don’t Have the Milli-Watt Test NumberSet the Timeout to Repeat Current Level Setting trunk In Call Routing to an AA Trunk Configuration Quantum Trunk General Configuration Quantum Trunk PropertiesLoop Start Ground StartReceive from CO DB GainParameter Description Transmit to CO Regular Trunk Calls Incoming Call RoutingWeb IP Calls Trunk Configuration, Out Call Blocking tab Outgoing Call BlockingTrunk Configuration AltiWare ACM 5.1 Administration Manual Call Routing Configuration Step Routing ProcessCaller ID Routing Adding and Deleting Caller ID Route EntriesDnis Routing Defining Caller ID RoutingAdding and Deleting Dnis Route Entries Defining Dnis RoutingCall Routing Configuration Page Using the trunk access code Out Call Routing ConfigurationUsing the route access code Configuring Out Call Routing Working with Route Definitions To create a route Setting Default RoutesTo delete a route Out Call Routing Configuration, Default Routes tab Working on Dialing PatternsTo create a dialing pattern To delete a dialing patternDialing pattern configuration tips Configuration Example Solving 10-digit Dialing Out Call Routing Configuration Resolving Dialing Delay for Non-USA/Canada Countries Out Call Routing Configuration Page Extension Configuration Select PBX Extension ConfigurationSetting up Extensions About the Apply To ButtonTo add an extension Type in an Extension NumberSetting Personal Information Numbers Letters Forced Account Code Personal Call Recording OptionsPhysical Location and Type Changing the TypeSetting the Line Properties Assigning a Location to a Physical ExtensionChanging the Location Quantum Line PropertiesTriton Analog Station Line Properties Caller ID Signal Signal Type NoneFormat Message WaitingIP Extension Configuration Phone Display OptionsTo configure group options for an individual extension Configuring Group Options for an ExtensionAlti-IP 600 and IP 705 Phone Display Notes Setting Wrap-up Time Adding or Removing Group AssignmentsTo set the extension wrap-up time Check the Allow Workgroup Wrap Up Time check boxSetting up Station Speed Dialing Setting Inter Call DelayPicking Up a Call from the Workgroup Queue Logging Outbound Workgroup CallsSetting the Mailbox Options To add or edit an entrySetting an Information-Only Mailbox SMTP/POP3 SettingDisabling a Mailbox Synchronizing with Exchange ServerMail Forwarding Options Setting Message Playback OptionsPress 0 Option Setting Message Notification Options Setting Mailbox CapacitiesSetting the Message Types for Notification Emergency NotificationUnusual VM Activity Notification Urgent Voice Messages Only All Voice MessagesWhere Security Alerts Are Logged Setting Parameters for Unusual VM ActivityAdding security values to the registry Setting Notification Timing Setting the Type of NotificationOutcall to Cellular or PCS Phone Numbers Setting Notification Business Hours Enabling Message NotificationSetting Call Restriction Options Configuring Calling RestrictionsNo Restrictions on Outcalls Setting Answering Options Setting Other Call RestrictionsForwarding All Calls One Hop Limit to Call Forwarding for a Transferred CallHop Limit to Call Forwarding for Direct Calls To Voice MailDo Not Disturb To the OperatorSetting Call Waiting Options Handling Busy CallsHandling Unanswered Calls Forward to Voice MailConfiguring One Number Access Enabling One Number AccessOne Number Access Options Disabling One Number AccessSetting Caller ID Verification Using a Password VerificationCall Screening Specifying Forwarding NumbersConfiguring a Monitor List Setting Up Monitor ListsRestrictions and Defaults To remove members To add members to the listClick Remove Page Setting Up IP Extensions Concept of signaling and media channelsSignaling and media channel between two IP phones Setting Up IP Extensions Setting Up IP Extensions Setting an IP Extension Setting VoIP Codec for IP Extension For local IP phone deploymentFor remote IP phone deployment Page AltiGen IP Phone Configuration Parameter Description General DebugSetting Check the Reset IP Phone and Boot Download check boxesRegistry Keep-Alive Duration-Indicates how often a SIP AltiGen IP Phone Configuration Parameter Description Program MableKeys WorkgroupApply To Button Copy From ButtonMobile Extension Configuration Setting Up a Mobile Extension To set up a Mobile Extension BoardAdd/Remove Mobile Trunks dialog box appears To set up a mobile extension Boards window with virtual MobileExt board displayedExtensionAnywhere Configuration MobileExt dialog box opens ExtensionAnywhere Configuration MobileExt dialog box Mobile Trunk Allocation-select either Shared or DedicatedMobile Trunks dialog box Mobile Extension Board Configuration dialog box Voice Mail for Mobile Extensions Mobile Extension LimitationsPage Hunt Group Configuration Overview of Huntgroup Configuration Window Setting Up HuntgroupsTo add a hunt group Establishing Basic Hunt Group AttributesTo set Group Information, type in the following Establishing Hunt Group Membership Setting Call RestrictionsTo add extensions to a hunt group Setting Login Status for System Restart Setting Hunt Group Mail ManagementTo remove extensions from a hunt group Setting E-mail Options Huntgroup Configuration, Mail Management tabSetting Mailbox Playback Options Huntgroup Configuration, Notification tab Setting the Type of Notification Setting Call Handling Options Forwarding options are as follows Setting a Hunt Group’s Call Distribution Rule Handling Calls when Group Members Are RNA/Logged Out Setting Queue Management Options Huntgroup Configuration, Queue Management tabPaging Group Configuration To configure paging, select PBX Paging Group ConfigurationTo set up a Paging Group Paging Group Configuration windowTo add members to a Paging Group To remove members assigned to a Paging GroupPage Line Park Configuration To set up a Line Park Group Line Park Configuration windowTo delete a Line Park Group Page System Features Workgroup ConfigurationWorkgroup Functionalities Agent’s Phone Operation Agent Desktop Application AltiAgentSupervisor’s Phone Operation Supervisor’s Desktop Application AltiSupervisorActivity Logging and Reporting Creating and Configuring Workgroups Overview of Workgroup Configuration WindowEstablishing Basic Workgroup Attributes Setting Up WorkgroupsTo create a workgroup Service Level Threshold Workgroup Recording Options Method Options section, select one of the followingEstablishing Workgroup Membership Workgroup Configuration, Group Member tab To add extensions to a workgroupTo remove extensions from a workgroup Skill Level dialog boxWorkgroup Configuration, Business Hours tab Business HourSetting Up Skill Based Routing Parameter Description After HoursNon-Workday HandlingWorkgroup Configuration, Skill Based Routing tab Setting Rules for Skill Based Routing To define a skill for a workgroupTo set skill-based routing rules Exact Match Sklr of Incoming CallExamples Equal or Higher than Sklr of Incoming CallSetting Workgroup Mail Management Workgroup Configuration, Mail Management tab Setting Mailbox Playback Options Voice Mail Access Option Workgroup Configuration, Notification tabSetting the Type of Notification Setting Call Handling Options Workgroup Configuration, Call Handling tab Group Voice MailSet RNA Agent Auto Logout Check Box Number of Rings Before Handling Setting IntraGroup Call DistributionSet RNA Agent Not Ready Check Box Enable Single Call Handling for Agents Announce Agent InfoQueue Management Basic Inter Workgroup Call DistributionSetting Queue Phrase Options Queue AnnouncementQueue Overflow Forwarding Expected Wait Time SamplingTo set options for handling queue overflow Quit Queue Option Priority PromotionSupervisor Queue Control Voice MailQueue Management Advanced AnnouncementUse Default System Phrases Queue Position Expected Wait Time Menu SelectionQueue Overflow No Action DisconnectApplication Extension Queue Control Agent Logout Reason CodesAgent Logout Reason Configuration window MeetMe Conference Features Managing and Using MeetMe ConferenceHardware requirements MeetMe Conference Window Setting the MeetMe Conference ExtensionSelect PBX MeetMe Conference Management Working in the MeetMe Conference Window Using the Calendar Button Creating a MeetingOne Time Only Meeting Weekly Meeting Monthly MeetingMailing a Meeting Invitation Starting and Stopping a Meeting Modifying the E-mail TemplateContinuing a Meeting Beyond Its Duration Time Joining a Meeting Page ISP/Intranet Quality of Service QoS Network Configuration Guidelines for VoIPWAN Bandwidth Firewall Configuration WAN Router ConfigurationNetwork Using NAT Configuration Guidelines for NAT Network Configuration Guidelines for AltiGen IP PhonesPrivate Network Configuration Example For the Remote IP Phone Using NAT SetupFor the Corporate LAN For an H.323 IP Call from Another AltiWare on the Internet VPN Network Configuration ExampleFor the Branch office LAN Router 1s Setting Local Secure GroupRemote Secure Group Remote Security GatewayRouter 2s Setting Router 2s public IP address should be a fixed IP addressPage Enterprise VoIP Network Management Understanding VoIP Bandwidth Requirements DomainAdmin gives you User name Password Login Domain Via ServerOpening AltiEnterprise Manager Configure Global Least Cost Routing Setting VoIP Codec Profiles Changing the AltiEnterprise Manager PasswordConfiguration Buttons Tabs Displayed with the Servers ButtonCodec profile setting window in AltiEnterprise Manager Codec Profile Table Codec711/G.723/G.729 Silence SuppressionRTP Packet Assigning Codec Profiles to IP AddressesLength ms To add IP addresses and address ranges and assign a codec Defining IP Networks Defining Your Network Configuring a Public or Intranet Pipe To define an address rangeConfiguring AltiServ Behind NAT Configuration exampleDefining the IP Dialing Table Implementation detailsIP Dialing Table tab in AltiEnterprise Manager Server ID Server NameServer IP Address Remote Ext. LengthMulti-site VoIP Domain Creating a Multi-site VoIP DomainPublish as a global EntryCheck the Allow this server to be added to domain check box Click Create domain and join as master. a dialog box opensDeclaring Additional Servers for the VoIP Domain Working with Servers in the Domain Domain NameServer ID Length Global ServerAdding a Server to a VoIP Domain Changing the Server ID LengthTo add a server to a VoIP domain Parameter DefinitionRejoining a Server to the VoIP Domain Managing Domain Users RejoinScope of an Extension in the VoIP Domain System a Ext Domain Master System B System C GlobalChanging an Extension’s Scope from Local to Global Ext System a System B System C ScopeLocal ConflictChanging an Extension’s Scope from Global to Local Situation 1 One Global and no conflictSituation 2 One or more Global with conflict Ext System a System B System CRelocating a Global Extension Click Relocate Configuring Global Least Cost Routing To configure Global Least Cost Routing Click the Global LCR ButtonWhen Information May Be Out of Sync System Report Management System Summary ReportIP Cumulative Traffic Statistics Parameter Description Packets Lost Resetting Cumulative StatisticsAverage Jitter Page Microsoft Exchange Integration RequirementsWindows Services window To verify requirements, do the following, as necessaryUnder Log on as, select This account, and set Exchange Server Configuration Active Directory Users and Computers WindowExchange System Manager Configuration Go to Start Programs Microsoft Exchange System ManagerGo to the Security tab and click Add Microsoft Exchange Integration Microsoft Exchange Integration Installing Outlook 2000/2003 Client on the AltiWare System To install Outlook 2000 to Corporate or Workgroup modeGo to Start Control Panel Mail. Click the Mail Setup tab Outlook setup, Exchange Server Name and MailboxSelect the Microsoft Exchange Server option, then click Next To check the Outlook 2000 mode Mail Accounts WindowOutlook Options To configure an Outlook 2000 profile Outlook ServicesTo test the configuration Enabling the Exchange ServerMail account configuration in Exchange Administrator Enable Exchange Integration in AltiWare Admin Testing the Exchange Server SetupTroubleshooting Tips To troubleshoot or double-check the server configurationTo check profiles To delete old profilesApplication Settings group To gather trace filesPage To install AltiGen Tapi Proxy Server on the server Installing the Tapi Proxy ServerTapi Integration Setting Up the Client Install the AltiGen Tapi Service Provider on the ClientSet Up Phone and Modem Options Go to Start Settings Control Panel Phone and Modem OptionsConfiguring phone and modem options Set Up Phone Dialer Preferred line for calling section, select PhoneTesting Tapi Service Provider on the Client System Making a Call in Microsoft OutlookTapi Integration To change Tapi Configuration Parameters Changing Tapi Configuration ParametersWindows, go to Control Panel Phone and Modem Options Tapi Integration AltiWare ACM 5.1 Administration Manual Tools and Applications AltiGen Board TestPrograms AltiWare ACC/ACM Under Gateway Tools Under UtilitiesCT-Bus Test Tool Backup and Restore UtilityTo run the CT-Bus Test Tool Backing Up Files Scheduling BackupsTo back up files To restore backed up files To set backup schedulesRestoring Backed up Files AltiWare Admin & Extension Security Checker AltiWare Admin & Extension Security Checker Checking Extension SecurityTo check extension security Start & Stop All AltiGen Services Trace CollectorFollowing describes the fields in the Trace Collector Main AltiWare Trace \AltiServ\logSystem Configuration Data Service Provider Log DumpIP Phone Dump Stand-alone AltiGateway TraceLimitations Voice File Converter To use the Voice File ConverterRead Config To use Configuration ReaderWork/Hunt Group Converter Work/Hunt Group ConverterTools and Applications AltiWare ACM 5.1 Administration Manual E1 R2 CAS Installation E1-R2 and E1 Isdn PRI InstallationsChange the Configure Type to E1 Physical Layer Signaling Layer Set calling part category Country Signaling ValuesIncoming sequence DID/DNIS China MFC-R2 Ecuador MFC-R2 Mexico / Teléfonos de MFC-R2 Venezuela / Nacional Colombia MFC-R2 Ecuador MFC-LME MFC-R2 E1 Isdn PRI Installation Physical Layer Data Link layer Channel Maintenance Country Protocol Supported Message SettingRequired Service Parameters Service Parameters/Request Information for T1Equipment Information Technical Information for T1 with VoiceType of Registered Services Provided Service Order CodeT1 Channel Assignment CSU/DSU RequirementsService Parameters/Request Information for PRI Switch TypeTechnical Information for PRI with Voice PRI Channel AssignmentTechnical Information for E1 with Voice Service Parameters/Request Information for E1E1 Channel Assignment For external VoIP connection through a firewall Network PortsGateway ID = Gateway ID=n Remote IP Phones Behind NATTo connect the following applications through a Firewall TCP Page How To Reach AltiGen Technical Support Technical Support & Product Repair ServicesTechnical Support Technical Training for Administrators Product RepairWho should attend? What do the courses cover?How can I register or where can I get more information? Page Troubleshooting Troubleshooting VoIP-Common Symptoms and SolutionsPoor Voice Quality Cannot Make a ConnectionIP Resource Does Not Appear in Current Resource Statistics Index Dnis Master MAX ONA Page T1/PRI