AltiGen comm ACM 5.1 manual Setting the Message Types for Notification, Emergency Notification

Chapter 15: Extension Configuration

Individual users can also configure Message Notification within the AltiGen client applications AltiView and AltiAgent.

Note: You can use Apply to to apply notification settings to one, some, or all extensions. See “About the Apply To Button” on page 194 for more information on using Apply to.

Setting the Message Types for Notification

Select the types of messages for which the extension user is notified:

•None—No notification. Selecting this option does not prevent the user from getting message waiting indicators or stutter dial tone when new messages are received.

•Urgent Voice Messages Only

•All Voice Messages

The system will perform notification under the following conditions:

•Extension's message notification is set to Urgent Voice Messages Only.

•Extension's notification Schedule is set to Non-Business Hours.

•Voice mail received during business hours is marked urgent.

•Extension user does not check the urgent message.

The system will start notification as soon as it enters non-business hours.

Note: Message notification can also be set in AltiView/AltiAgent, and the settings are reflected in AltiWare Administrator.

Emergency Notification

When any extension dials an emergency number, the system can make calls to specified extensions, groups, or outside numbers. To configure this option, select the extension/ group/outside number, and check the When Emergency Number Has Been Dialed check box.

Emergency-number calls are logged to SecurityAlert.txt (see “Where Security Alerts Are Logged” on page 211.)

Unusual VM Activity Notification

When certain unusual activity is detected from an extension’s voice mail, the system can notify a designated extension. This option is intended to help detect if a hacker has obtained control of and is making calls from an extension’s voice mail. To alert an extension (usually the administrator) when either of the following abnormal activities are happening, select the extension and check the option When unusual call activity has been detected:

•When calls made from voice mail are unusually long (by default, more than 120 minutes)

•When the number of calls made from voice mail is unusually high (by default, more than 20 calls in one call session)

210AltiWare ACM 5.1 Administration Manual