AltiGen comm ACM 5.1 manual Enabling Multilingual Support in the Auto Attendant

Chapter 8: Multilingual Configuration

The contents of the fields System phrase directory and Custom phrase directory are fetched from the location where the language phrases are stored. They are not editable.

Only the description of the language is editable here. To edit it, click the Edit button or double-click the row.

The default language cannot be deleted. After you add languages, any language used by DNIS, an extension, or an AA cannot be deleted.

Enabling Multilingual Support in the Auto Attendant

After you have recorded phrases and added a reference to their directories in the Multilingual Configuration > Language tab, as described above, you are ready to enable multilingual support in the auto attendant.

1.Select System > Multilingual Configuration > AA tab.

2.From the list at the left, select the AA you want to configure with multilingual support.

3.Check the Enable Multilingual Support check box. The Multilingual Enabled column changes to TRUE.

4.In the Language Setting group of fields, check the Language Selection Prompt check box.

5.Choose the prompt that lets the caller select a language.

6.Beside each appropriate number, select a language from the drop-down list that corresponds to the phone key the user would press to hear that language. (For example, “For English, press 1; for Spanish, press 2...”)

7.Click Apply if you have more work to do in the configuration screen, or click OK to accept the changes and close the screen.

Note: This configuration is on top of the regular AA configuration. The system will execute the regular AA action items after a language preference is selected by the caller.

106AltiWare ACM 5.1 Administration Manual