AltiGen comm ACM 5.1 manual Setting Queue Management Options

Chapter 19: Hunt Group Configuration

Setting Queue Management Options

In the Queue Management tab of Huntgroup Configuration, you can specify which greetings and updates to use and you can set the update interval. For each hunt group you can either use the system default audio peripheral configuration or you can set up a custom configuration.

Figure 6. Huntgroup Configuration, Queue Management tab

The default audio peripheral setup is discussed in “Audio Peripheral Configuration” on page 73. Setting a custom configuration in the Queue Management tab involves selecting other available phrases from the drop-down lists. Depending on how long the caller is in the queue, the caller will hear phrases 1-5, in order, after which phrase 5 will be repeated. For information about creating custom phrases, see Chapter 7, "Auto Attendant Configuration".

262AltiWare ACM 5.1 Administration Manual