AltiGen comm ACM 5.1 manual Setting a System Number Plan, Parameter Description Operator Extension

Chapter 4: System Configuration

Parameter	Description
Operator Extension and	Select the extension to be used by the system operator.
Group Members	If the extension number you select is a workgroup or a
	hunt group, member extensions will show up in the
	Group Members box.
	The operator extension is used in the following
	applications:
	•	Trunk incall routing
	•	DNIS incall routing
	•	Auto Attendant
Call Supervision	Check the check box to allow supervisors to monitor,
	barge in on, coach, and record an agent’s personal call.
	Notes:
	• If this check box is checked, the supervisor can listen,
		barge-in on, coach, and record an agent's
		conversation regardless of the agent's login status.
	• Supervisor extension does not have to be a workgroup
		member to listen to, barge-in on, coach, or record an
		agent's conversation.
	• For the coaching feature, the agent’s extension can be
		either an IP extension or a Triton analog extension. It
		cannot be a Quantum analog extension.
	WARNING! Listening in to or recording a conversation
	without the consent of one or both parties may be a
	violation of local, state and federal privacy laws. It is the
	responsibility of the users of this feature to assure they
	are in compliance with all applicable laws.

Setting a System Number Plan

The system number plan defines the extension digit length. You can use from 3–6 digits for extensions. You also use the system number plan to set a DID number length to use, and to define the system response to the first digit dialed—for example, pressing 9 to get a trunk line.

The numbering scheme requires some thoughtful planning.

54AltiWare ACM 5.1 Administration Manual