AltiGen comm ACM 5.1 manual Working on Dialing Patterns

Chapter 14: Out Call Routing Configuration

Click the Default Routes tab in the Out Call Routing Configuration window to configure default routes.

For each type of call, the system will use trunks specified in the “1” field, if available, otherwise use trunks in the “2” field, and so on.

Figure 2. Out Call Routing Configuration, Default Routes tab

The above configuration means:

•The system has a group of analog trunks and a T1 digital trunk from a local carrier that can accept local and emergency calls.

•The system has a T1 digital trunk from a long distance carrier that can only accept long distance calls.

•The administrator segmented local trunks into two routes, "Local Analog" and "Local T1". A "Long Distance T1" route is created for the T1 from the long distance carrier.

•When a user makes a local call, the administrator wants the system to use local T1 trunks first. If local T1 trunks are busy, then the system uses local analog trunks.

•When a user makes an emergency call, the administrator wants the system to dial out from local analog trunks first. If local analog trunks are busy, the system uses the local T1 trunk.

Working on Dialing Patterns

If your system is using a route access code, most likely you have one of the following situations:

•Your area may have multiple 10-digit dialing area codes.

•Your area may have both 10-digit and 1+10 digit dialing in a same area code.

•Your system needs to borrow another system's trunk to make an outbound call over an IP or tie trunk.

AltiWare ACM 5.1 Administration Manual 185