About This Manual, Related Publications | AltiGen comm ACM 5.1

About This Manual

This guide is designed for dealers, administrators, and technicians who are responsible for installation, configuration, and administration of an AltiWare AltiContact Manager (ACM) system.

Another manual, the AltiServ User Guide, covers the AltiWare ACM end user features and functions such as call handling and voice mail.

Related Publications

Related publications include:

•Hardware Telephony Manual

•AltiView Manual

•AltiAgent Manual

•AltiSupervisor Manual

•AltiConsole Manual

•CDR Manual

•Advanced Call Router

•Alti-IP 600 Administration Manual

•IP 710 User Manual

•IP 705 User Manual

AltiWare ACM 5.1 Administration Manual 1

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AltiGen comm ACM 5.1 manual About This Manual, Related Publications

Contents

AltiWare ACM Administration Manual Page Contents System Configuration Getting Around AltiWare Administrator 5.1 Call Recording Configuration Voice Mail ConfigurationAuto Attendant Configuration Multilingual Configuration Application Extension Configuration Board ConfigurationTrunk Configuration 147 Call Routing Configuration Out Call Routing ConfigurationExtension Configuration Hunt Group Configuration Setting Up IP ExtensionsAltiGen IP Phone Configuration 233 Mobile Extension Configuration 239 Paging Group Configuration Line Park ConfigurationWorkgroup Configuration Network Configuration Guidelines for VoIP 315 Managing and Using MeetMe Conference Tapi Integration Enterprise VoIP Network Management 323System Report Management Microsoft Exchange Integration Tools and Applications 387 E1-R2 and E1 Isdn PRI InstallationsRequired Service Parameters Technical Support & Product Repair Services Index Troubleshooting Xii AltiWare 5.1 Administration Manual Related Publications About This Manual AltiWare ACM 5.1 Administration Manual Overview Technology Enhancements in ReleaseSIP Implementation Replaces Dina Manager and IP Dialing Table in 5.0A Multi-Site Enterprise Management AltiEnterprise Manager PBX Capacity Voice Processing New Features and EnhancementsMulti-Chassis Gateway Support Capacity Improvements Supervisor Coaching PBX New Features and EnhancementsCall Center New Features and Enhancements Client Application New Features and Enhancements AltiSupervisor IP Phone New Features and Enhancements IP600, IP710, IP705IPTalk Enhancements AltiAgent IP PBX Features Key System Features Overview Overview Automatic Call Distribution Features Real Time Monitoring Overview Voice Mail Features Auto Attendant AA Features Internet Integration Features System and Administration Features Voice over IP Features Multi-Site VoIP Management AltiEnterprise Manager Optional Add-On Software Overview AltiWare ACM 5.1 Administration Manual Supported Operating Systems Software Installation & License RegistrationFor AltiWare Administrator Minimum System Requirements Number Triton or Quantum Boards per CPU, Memory, and HDD RequirementsFor AltiWare 5.1 Client Applications For Online Help YES Preparation for Installation Upgrading from 5.0A to Upgrade and Migration Path Migrating from ACC 5.1 to ACM About License Keys and the System Key Dealer Installation ID License Activation and Registration Procedures When the System Has an Internet Connection Click the Proceed to Online Registration button Software Installation & License Registration Software Installation & License Registration Software Installation & License Registration When the System Has No Internet Connection Software Installation & License Registration Software Installation & License Registration Software Installation & License Registration Software Installation & License Registration Registering Online Without AltiWare Admin Installing AltiWare Admin on a Network ClientUninstalling AltiWare Troubleshooting Error Messages Through Control Panel System Environment Path Through Control Panel SystemPage Logging In and Out Getting Around AltiWare Administrator Main Menu Changing the PasswordAltiWare Administrator Main Window Services Quick Access Toolbar View Windows Status BarBoards View Window Boards window Extension View Window Trunk View window Trunk View Window Workgroup View Window Call Log View Window Current Resource Statistics Window Top part of the windowMiddle part of the window Max Packet Loss Rate-the Stopping the AltiGen Switching ServiceSetting the Refresh Interval Bottom part of the window Programs Available from the Windows Start Menu Select System System Configuration System Configuration Setting General Parameters Parameter Description System IDCountry System Home Area Code Timeout, Ring BackParameter Description Manager Extension Distinctive Ring Call Supervision Setting a System Number PlanParameter Description Operator Extension Group Members Number Length Default PasswordParameter Description Extension Translator Did NumberLength Dialed Digit Parameter Description First Digit Translator Configuration Parameter Description Extension Dialed Digit Translator Outcall Routing table Change 9 to the Route Access code and configureFirst Digit Assignment Setting Business Hours Parameter Description Day System Configuration, Business Hours tab Parameter Description AM and PM Schedules Routing Calls on Holidays To create a Holiday Profile Configuring System Speed Dialing To update the date of annual holidaysTo set call routing Adding Speed Dial Entries System Configuration, System Speed tab Editing Speed Dial Entries Defining System Call Restrictions Blocking Calls to Area Codes from All Extensions Setting Local/Toll Free Area Codes Enabling Hop Off for Tie Trunks Setting 10-Digit Dialing Area CodesLocking Attacked Extensions Blocking All Outgoing Calls Setting up Call Reports Creating Account CodesAdding and Deleting Account Codes System Configuration, Call Reports tab Internal Database Configuration Internal Log Service Exporting Through a Local Port External Remote Logging of Call Data Setting Toll Call Prefixes Country-Relevant Settings Audio Peripheral Configuration Setting Emergency NumbersConfiguring Music On Hold and Recorded Announcements RTP Resource Usage Setting Greeting and Update PromptsTo configure music on hold Playing Music from a File for Music On Hold Check the Play Update Prompt Every 60 Seconds check box Configuring Overhead PagingTo play an update prompt every 60 seconds To configure overhead paging System Configuration System Configuration, Feature Profiles tab Feature Profiles Session Types To add a Feature Profile Multiple AltiGateways connected through a LAN Gateway Management System Gateway Management Managing AltiGateways Setting Parameters To add a gateway to the list Adding and Attaching a Gateway To delete a gateway from the Gateway Management window Changing Gateway ID and PasswordDetaching and Deleting a Gateway To attach a gateway to the AltiServ system AltiGateway Configuration Tool log-in dialog box AltiGateway Configuration Tool Parameter Description Gateway Management AltiWare ACM 5.1 Administration Manual Voice Mail Configuration Select System Voice Mail ConfigurationManaging Messages Retry Interval Setting Message Notification RetriesMaximum Retry Count Setting Message Management Options Setting Message Recording OptionsSetting E-mail Messaging Options Synchronize with Creating Distribution ListsSynchronizing E-mail with Exchange Postmaster Ext Defining a Distribution List Voice Mail Configuration, Voice Mail Distribution List tabPage Planning Is Essential Auto Attendant Configuration Example AA Planning Adding Auto Attendants To add an AA beyond the first Editing Auto Attendants AA window Configuring Menu Items Action Description Collecting Digits Collect digits To use the Collect Digits action Phrase # Using Pre-Recorded PromptsPhrase Management Making Auto Attendant Assignments Using Professionally Recorded Phrases Recording Custom Phrases from the AltiGen PhoneTo record a custom phrase To install professionally recorded phrases or prompts Configuration Overview Multilingual Configuration Storing Language Phrase Packages Creating Language Phrase Packages To add a language Configuring for a Multilingual System Enabling Multilingual Support in the Auto Attendant Select System Multilingual Configuration AA tab Extension User Can Change Language Setting Configuring the Extension Check the Language Selection Prompt check box To configure feature code #12 for language selectionTo enable feature code #12 To assign feature code #12 to an extension Select PBX In Call Routing Configuration Dnis Routing tab Using Dnis to Set the Language Which Language Will Be Used? Description of the Recorded File Name Call Recording Configuration Configuring Call Recording To Enable and Configure Centralized RecordingCheck the Enable Centralized Recording check box Using a Remote Shared Directory Map Network Drive This invokes the Add Network Place Wizard Click Next. You’ll see the screen below Add Network Place Wizard Internet/Network Address Confirmation screen Call Recording Configuration Application Extension Setup Application Extension Configuration Application Failover Plan To set up an application extension Readying the Application Application InformationPage Boards window AltiWare ACM 5.1 Administration Manual Board Configuration Board Info Reset Channel Group buttonBoard Configuration Reset Board button Using the Triton Resource Board Using the Triton MeetMe Conference BoardConfiguring the Quantum Board Configuring the Triton Analog Station Board Configuring the Triton Analog Trunk LS/GS and LS Boards Configuring the Triton VoIP BoardOverview Overview of the Triton T1/E1 Board Configuring the Triton T1/E1 BoardConfiguring the Board Configuration Triton T1/E1 Configuration dialog box T1 and E1 Configuration Reading the Status Messages Error Message Meaning Action Reading the Statistics Error Meaning Option Setting the Configurable Options Setting up Channels on the Triton T1/E1 Board T1/E1 ClockingSystem Clock Master Selecting Span Types T1 PRI Protocol Configuration dialog box top half E1 PRI Protocol Configuration dialog box top half AT&T 4ESS PRI AT&T 5ESS PRI Setting the Isdn PRI Switch Mode E1 PRI PRI Isdn Numbering Plan dialog box Configuring an Isdn Numbering Plan Setting the NSF Setting a TEIChannel Maintenance Message PRI Calling Number Setting Setting PRI Calling Numbers Troubleshooting T1/E1-Common Symptoms Installing a Channel Service Unit CSU Configuring the Sipsp Board Configuring Virtual Boards Sipsp and H323SP H323 Configuration Configuring the H323SP Board Configuring the MAX Board MAX Board Configuration window Configuring the Virtual MobileExt Board Board Configuration AltiWare ACM 5.1 Administration Manual Trunk Configuration Trunks Out of ServiceChannel Identification Select PBX Trunk Configuration Opening the Trunk Configuration Window Selecting Trunks to Set Attributes Trunk Configuration, General tab Setting General Trunk Attributes Configuring One or Multiple Trunks Trunk Dialing Scheme-Overlap or En-bloc dialing Trunk Configuration Trunk Configuration SIP Tie Trunk Properties H323 Tie Trunk Properties SIP Trunk Properties Configuring a SIP Trunk SIP Trunk Configuration dialog box opens Triton T1/E1 Trunk Properties Parameter Description T1 robbed-bit signaling ProtocolDialing Delay Wink Start default Between digits Max. secondsBefore the first Digit Sample Incoming Sequence window Caller ID and did Incoming Sequence Example Ground Start Trunk Triton Analog Trunk GS/LS PropertiesParameter Description Interface Type Loop Start Trunk Centrex Flash Enable Dial ToneParameter Description Incoming Ring Caller ID Receiving Parameter Description Tone Disconnect ReceiverTransmission Gain Clicking the Test Rx Level button. See Test Rx Level Using the Match Impedance ButtonPerforming Impedance Match on Your Own Rx Level at 600 Ohms Match Result Button Measuring the Rx Level of a Trunk Channel If You Don’t Have the Milli-Watt Test Number If You Need to Improve the Rx Level Set the Timeout to Repeat Current Level Setting trunk In Call Routing to an AA Trunk Configuration Ground Start Quantum Trunk General ConfigurationQuantum Trunk Properties Loop Start DB Gain Receive from CO Parameter Description Transmit to CO Incoming Call Routing Regular Trunk CallsWeb IP Calls Outgoing Call Blocking Trunk Configuration, Out Call Blocking tab Trunk Configuration AltiWare ACM 5.1 Administration Manual Step Routing Process Call Routing Configuration Adding and Deleting Caller ID Route Entries Caller ID Routing Defining Caller ID Routing Dnis Routing Defining Dnis Routing Adding and Deleting Dnis Route Entries Call Routing Configuration Page Out Call Routing Configuration Using the trunk access codeUsing the route access code Configuring Out Call Routing Working with Route Definitions Setting Default Routes To create a routeTo delete a route Working on Dialing Patterns Out Call Routing Configuration, Default Routes tab To delete a dialing pattern To create a dialing pattern Dialing pattern configuration tips Configuration Example Solving 10-digit Dialing Out Call Routing Configuration Resolving Dialing Delay for Non-USA/Canada Countries Out Call Routing Configuration Page Select PBX Extension Configuration Extension Configuration Type in an Extension Number Setting up ExtensionsAbout the Apply To Button To add an extension Setting Personal Information Numbers Letters Personal Call Recording Options Forced Account Code Changing the Type Physical Location and Type Quantum Line Properties Setting the Line PropertiesAssigning a Location to a Physical Extension Changing the Location Triton Analog Station Line Properties Message Waiting Caller ID SignalSignal Type None Format Phone Display Options IP Extension Configuration Configuring Group Options for an Extension To configure group options for an individual extensionAlti-IP 600 and IP 705 Phone Display Notes Check the Allow Workgroup Wrap Up Time check box Setting Wrap-up TimeAdding or Removing Group Assignments To set the extension wrap-up time Logging Outbound Workgroup Calls Setting up Station Speed DialingSetting Inter Call Delay Picking Up a Call from the Workgroup Queue To add or edit an entry Setting the Mailbox Options Synchronizing with Exchange Server Setting an Information-Only MailboxSMTP/POP3 Setting Disabling a Mailbox Setting Message Playback Options Mail Forwarding OptionsPress 0 Option Setting Mailbox Capacities Setting Message Notification Options Urgent Voice Messages Only All Voice Messages Setting the Message Types for NotificationEmergency Notification Unusual VM Activity Notification Setting Parameters for Unusual VM Activity Where Security Alerts Are LoggedAdding security values to the registry Setting the Type of Notification Setting Notification TimingOutcall to Cellular or PCS Phone Numbers Enabling Message Notification Setting Notification Business Hours Configuring Calling Restrictions Setting Call Restriction OptionsNo Restrictions on Outcalls Setting Other Call Restrictions Setting Answering Options To Voice Mail Forwarding All CallsOne Hop Limit to Call Forwarding for a Transferred Call Hop Limit to Call Forwarding for Direct Calls To the Operator Do Not Disturb Forward to Voice Mail Setting Call Waiting OptionsHandling Busy Calls Handling Unanswered Calls Enabling One Number Access Configuring One Number Access Disabling One Number Access One Number Access Options Specifying Forwarding Numbers Setting Caller ID VerificationUsing a Password Verification Call Screening Setting Up Monitor Lists Configuring a Monitor ListRestrictions and Defaults To add members to the list To remove membersClick Remove Page Concept of signaling and media channels Setting Up IP Extensions Signaling and media channel between two IP phones Setting Up IP Extensions Setting Up IP Extensions Setting an IP Extension For local IP phone deployment Setting VoIP Codec for IP Extension For remote IP phone deployment Page AltiGen IP Phone Configuration Debug Parameter Description General Check the Reset IP Phone and Boot Download check boxes SettingRegistry Keep-Alive Duration-Indicates how often a SIP AltiGen IP Phone Configuration Workgroup Parameter Description ProgramMable Keys Copy From Button Apply To Button Mobile Extension Configuration To set up a Mobile Extension Board Setting Up a Mobile Extension Add/Remove Mobile Trunks dialog box appears Boards window with virtual MobileExt board displayed To set up a mobile extension ExtensionAnywhere Configuration MobileExt dialog box opens Mobile Trunk Allocation-select either Shared or Dedicated ExtensionAnywhere Configuration MobileExt dialog box Mobile Trunks dialog box Mobile Extension Board Configuration dialog box Mobile Extension Limitations Voice Mail for Mobile ExtensionsPage Hunt Group Configuration Setting Up Huntgroups Overview of Huntgroup Configuration Window Establishing Basic Hunt Group Attributes To add a hunt groupTo set Group Information, type in the following Setting Call Restrictions Establishing Hunt Group MembershipTo add extensions to a hunt group Setting Hunt Group Mail Management Setting Login Status for System RestartTo remove extensions from a hunt group Huntgroup Configuration, Mail Management tab Setting E-mail Options Setting Mailbox Playback Options Huntgroup Configuration, Notification tab Setting the Type of Notification Setting Call Handling Options Forwarding options are as follows Setting a Hunt Group’s Call Distribution Rule Handling Calls when Group Members Are RNA/Logged Out Huntgroup Configuration, Queue Management tab Setting Queue Management Options To configure paging, select PBX Paging Group Configuration Paging Group Configuration Paging Group Configuration window To set up a Paging Group To remove members assigned to a Paging Group To add members to a Paging GroupPage Line Park Configuration Line Park Configuration window To set up a Line Park Group To delete a Line Park Group Page Workgroup Configuration System FeaturesWorkgroup Functionalities Supervisor’s Desktop Application AltiSupervisor Agent’s Phone OperationAgent Desktop Application AltiAgent Supervisor’s Phone Operation Activity Logging and Reporting Overview of Workgroup Configuration Window Creating and Configuring Workgroups Setting Up Workgroups Establishing Basic Workgroup AttributesTo create a workgroup Service Level Threshold Method Options section, select one of the following Workgroup Recording Options Establishing Workgroup Membership To add extensions to a workgroup Workgroup Configuration, Group Member tab Skill Level dialog box To remove extensions from a workgroup Business Hour Workgroup Configuration, Business Hours tab Handling Setting Up Skill Based RoutingParameter Description After Hours Non-Workday Workgroup Configuration, Skill Based Routing tab Exact Match Sklr of Incoming Call Setting Rules for Skill Based RoutingTo define a skill for a workgroup To set skill-based routing rules Equal or Higher than Sklr of Incoming Call Examples Setting Workgroup Mail Management Workgroup Configuration, Mail Management tab Setting Mailbox Playback Options Workgroup Configuration, Notification tab Voice Mail Access Option Setting the Type of Notification Setting Call Handling Options Group Voice Mail Workgroup Configuration, Call Handling tab Set RNA Agent Auto Logout Check Box Setting IntraGroup Call Distribution Number of Rings Before HandlingSet RNA Agent Not Ready Check Box Announce Agent Info Enable Single Call Handling for Agents Inter Workgroup Call Distribution Queue Management Basic Queue Announcement Setting Queue Phrase Options Expected Wait Time Sampling Queue Overflow ForwardingTo set options for handling queue overflow Voice Mail Quit Queue OptionPriority Promotion Supervisor Queue Control Announcement Queue Management Advanced Menu Selection Use Default System Phrases Queue Position Expected Wait Time No Action Disconnect Queue Overflow Agent Logout Reason Codes Application Extension Queue Control Agent Logout Reason Configuration window Managing and Using MeetMe Conference MeetMe Conference FeaturesHardware requirements Setting the MeetMe Conference Extension MeetMe Conference WindowSelect PBX MeetMe Conference Management Working in the MeetMe Conference Window Creating a Meeting Using the Calendar Button One Time Only Meeting Monthly Meeting Weekly Meeting Mailing a Meeting Invitation Modifying the E-mail Template Starting and Stopping a MeetingContinuing a Meeting Beyond Its Duration Time Joining a Meeting Page Network Configuration Guidelines for VoIP ISP/Intranet Quality of Service QoSWAN Bandwidth WAN Router Configuration Firewall ConfigurationNetwork Using NAT Network Configuration Guidelines for AltiGen IP Phones Configuration Guidelines for NATPrivate Network Configuration Example Setup For the Remote IP Phone Using NATFor the Corporate LAN VPN Network Configuration Example For an H.323 IP Call from Another AltiWare on the InternetFor the Branch office LAN Remote Security Gateway Router 1s SettingLocal Secure Group Remote Secure Group Router 2s public IP address should be a fixed IP address Router 2s SettingPage Enterprise VoIP Network Management Understanding VoIP Bandwidth Requirements User name Password Login Domain Via Server DomainAdmin gives youOpening AltiEnterprise Manager Configure Global Least Cost Routing Tabs Displayed with the Servers Button Setting VoIP Codec ProfilesChanging the AltiEnterprise Manager Password Configuration Buttons Codec profile setting window in AltiEnterprise Manager Silence Suppression Codec Profile TableCodec 711/G.723/G.729 Assigning Codec Profiles to IP Addresses RTP PacketLength ms To add IP addresses and address ranges and assign a codec Defining IP Networks Defining Your Network To define an address range Configuring a Public or Intranet Pipe Configuration example Configuring AltiServ Behind NAT Implementation details Defining the IP Dialing Table IP Dialing Table tab in AltiEnterprise Manager Remote Ext. Length Server IDServer Name Server IP Address Entry Multi-site VoIP DomainCreating a Multi-site VoIP Domain Publish as a global Click Create domain and join as master. a dialog box opens Check the Allow this server to be added to domain check box Declaring Additional Servers for the VoIP Domain Global Server Working with Servers in the DomainDomain Name Server ID Length Parameter Definition Adding a Server to a VoIP DomainChanging the Server ID Length To add a server to a VoIP domain Rejoining a Server to the VoIP Domain Rejoin Managing Domain Users Scope of an Extension in the VoIP Domain Global System a Ext Domain Master System B System C Conflict Changing an Extension’s Scope from Local to GlobalExt System a System B System C Scope Local Ext System a System B System C Changing an Extension’s Scope from Global to LocalSituation 1 One Global and no conflict Situation 2 One or more Global with conflict Relocating a Global Extension Click Relocate Configuring Global Least Cost Routing Click the Global LCR Button To configure Global Least Cost Routing When Information May Be Out of Sync System Summary Report System Report Management IP Cumulative Traffic Statistics Resetting Cumulative Statistics Parameter Description Packets LostAverage Jitter Page Requirements Microsoft Exchange Integration To verify requirements, do the following, as necessary Windows Services window Under Log on as, select This account, and set Active Directory Users and Computers Window Exchange Server Configuration Go to Start Programs Microsoft Exchange System Manager Exchange System Manager Configuration Go to the Security tab and click Add Microsoft Exchange Integration Microsoft Exchange Integration To install Outlook 2000 to Corporate or Workgroup mode Installing Outlook 2000/2003 Client on the AltiWare System Outlook setup, Exchange Server Name and Mailbox Go to Start Control Panel Mail. Click the Mail Setup tab Select the Microsoft Exchange Server option, then click Next Mail Accounts Window To check the Outlook 2000 mode Outlook Options Outlook Services To configure an Outlook 2000 profile Enabling the Exchange Server To test the configuration Mail account configuration in Exchange Administrator Testing the Exchange Server Setup Enable Exchange Integration in AltiWare Admin To delete old profiles Troubleshooting TipsTo troubleshoot or double-check the server configuration To check profiles To gather trace files Application Settings groupPage Installing the Tapi Proxy Server To install AltiGen Tapi Proxy Server on the serverTapi Integration Go to Start Settings Control Panel Phone and Modem Options Setting Up the ClientInstall the AltiGen Tapi Service Provider on the Client Set Up Phone and Modem Options Configuring phone and modem options Preferred line for calling section, select Phone Set Up Phone Dialer Making a Call in Microsoft Outlook Testing Tapi Service Provider on the Client System Tapi Integration Changing Tapi Configuration Parameters To change Tapi Configuration ParametersWindows, go to Control Panel Phone and Modem Options Tapi Integration AltiWare ACM 5.1 Administration Manual Under Utilities Tools and ApplicationsAltiGen Board Test Programs AltiWare ACC/ACM Under Gateway Tools Backup and Restore Utility CT-Bus Test ToolTo run the CT-Bus Test Tool Scheduling Backups Backing Up FilesTo back up files To set backup schedules To restore backed up filesRestoring Backed up Files AltiWare Admin & Extension Security Checker Checking Extension Security AltiWare Admin & Extension Security Checker To check extension security Trace Collector Start & Stop All AltiGen Services Main AltiWare Trace \AltiServ\log Following describes the fields in the Trace Collector Stand-alone AltiGateway Trace System Configuration DataService Provider Log Dump IP Phone Dump Limitations To use the Voice File Converter Voice File Converter To use Configuration Reader Read Config Work/Hunt Group Converter Work/Hunt Group Converter Tools and Applications AltiWare ACM 5.1 Administration Manual E1-R2 and E1 Isdn PRI Installations E1 R2 CAS InstallationChange the Configure Type to E1 Physical Layer Signaling Layer Country Signaling Values Set calling part categoryIncoming sequence DID/DNIS China MFC-R2 Ecuador MFC-R2 Mexico / Teléfonos de MFC-R2 Venezuela / Nacional Colombia MFC-R2 Ecuador MFC-LME MFC-R2 E1 Isdn PRI Installation Physical Layer Data Link layer Country Protocol Supported Message Setting Channel Maintenance Technical Information for T1 with Voice Required Service ParametersService Parameters/Request Information for T1 Equipment Information CSU/DSU Requirements Type of Registered Services ProvidedService Order Code T1 Channel Assignment PRI Channel Assignment Service Parameters/Request Information for PRISwitch Type Technical Information for PRI with Voice Service Parameters/Request Information for E1 Technical Information for E1 with VoiceE1 Channel Assignment Network Ports For external VoIP connection through a firewallGateway ID = Remote IP Phones Behind NAT Gateway ID=nTo connect the following applications through a Firewall TCP Page Technical Support & Product Repair Services How To Reach AltiGen Technical SupportTechnical Support What do the courses cover? Technical Training for AdministratorsProduct Repair Who should attend? How can I register or where can I get more information? Page Cannot Make a Connection TroubleshootingTroubleshooting VoIP-Common Symptoms and Solutions Poor Voice Quality IP Resource Does Not Appear in Current Resource Statistics Index Dnis Master MAX ONA Page T1/PRI